PPRO incident

[External] iDeal | Nationale-Nederlanden | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on June 29, 2026, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 07:54 AM UTC
Resolved
Jun 29, 2026, 10:27 AM UTC
Duration
2h 32m
Detected by Pingoru
Jun 29, 2026, 07:54 AM UTC

Update timeline

  1. investigating Jun 29, 2026, 07:54 AM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting iDeal. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Jun 29, 2026, 10:26 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  3. resolved Jun 29, 2026, 10:27 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.