PPRO incident

[External] LATAM Processing Engine | | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on May 24, 2026 affecting LATAM Processing Engine, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2026, 08:48 PM UTC
Resolved
May 24, 2026, 10:07 PM UTC
Duration
1h 19m
Detected by Pingoru
May 24, 2026, 08:48 PM UTC

Affected components

LATAM Processing Engine

Update timeline

  1. identified May 24, 2026, 08:48 PM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  2. resolved May 24, 2026, 10:07 PM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.