PPRO incident

[External] Credit Card - Chile | | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on April 18, 2026 affecting Credit Card - Chile, lasting 4h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2026, 02:41 AM UTC
Resolved
Apr 18, 2026, 07:18 AM UTC
Duration
4h 37m
Detected by Pingoru
Apr 18, 2026, 02:41 AM UTC

Affected components

Credit Card - Chile

Update timeline

  1. identified Apr 18, 2026, 02:41 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  2. resolved Apr 18, 2026, 07:18 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.