PPRO incident

[External] MyBank | | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on May 19, 2026 affecting MyBank, lasting 17h 18m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 02:17 PM UTC
Resolved
May 20, 2026, 07:35 AM UTC
Duration
17h 18m
Detected by Pingoru
May 19, 2026, 02:17 PM UTC

Affected components

MyBank

Update timeline

  1. investigating May 19, 2026, 02:17 PM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting MyBank. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified May 19, 2026, 02:27 PM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  3. resolved May 20, 2026, 07:35 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.