PPRO incident
[External] Credit Card - Mexico | | Resolved Partial Service Degradation
Resolved after 44 minutes, affecting Credit Card - Mexico, on November 4, 2026.
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
Affected components
Update timeline
- investigating Nov 04, 2026, 07:29 AM UTC
The PPRO monitoring system has identified a Partial Service Degradation affecting Credit Card - Mexico. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- identified Nov 04, 2026, 08:02 AM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- monitoring Nov 04, 2026, 08:09 AM UTC
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Credit Card - Mexico extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved Nov 04, 2026, 08:14 AM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
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