PPRO incident
[External] MB Way | | Resolved Partial Service Degradation
Resolved after 7 hours 12 minutes, affecting MB Way, on September 16, 2026.
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
Affected components
Update timeline
- investigating Sep 16, 2026, 01:02 PM UTC
The PPRO monitoring system has identified a Partial Service Degradation affecting MB Way. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- identified Sep 16, 2026, 03:07 PM UTC
This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.
- identified Sep 16, 2026, 03:24 PM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- monitoring Sep 16, 2026, 07:55 PM UTC
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of MB Way extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved Sep 16, 2026, 08:14 PM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
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