Third-party app re-authorization in Schoology
Affected: Schoology
PowerSchool Outage History
PowerSchool is up right nowPowerSchool had 60 outages in the last 2 years totaling 401h 49m of downtime — averaging 2.5 incidents per month.
There were 60 PowerSchool outages since August 28, 2025 totaling 401h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.
Investigating Issues Accessing eFP
Affected: eFinancePlus
Timeline · 3 updates
- investigating Aug 20, 2026, 02:58 PM UTC
We are investigating an issue affecting some eFP customers. Users may experience difficulties signing in or may be unable to access certain areas of the application after logging in. Our teams are actively working to identify the cause and restore full functionality. We will provide additional updates as more information becomes available.
- monitoring Aug 20, 2026, 03:20 PM UTC
We have deployed a fix to production that has resolved the issue in eFinancePlus. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Aug 20, 2026, 04:31 PM UTC
A fix was successfully deployed to address the issue affecting eFinancePlus. Following a period of monitoring, application performance and functionality have remained stable and are operating as expected. We appreciate your patience while we worked to resolve this issue. If you continue to experience any issues, please contact Support.
Atrieve - unable to access
Affected: ADS04ADS03ADS05ADS06ADS07ADS08HOST02HOST03HOST04HOST05HOST06HOST07HOST08HOST11HOST12HOST31HOST32HOST33HOST34HOST35HOST36HOST09HOST37HOST38HOST41
Timeline · 5 updates
- investigating Aug 19, 2026, 04:15 PM UTC
We are currently investigating reports of users being unable to access Atrieve. We will continue to provide regular updates as we make progress toward resolution.
- investigating Aug 19, 2026, 04:32 PM UTC
We are actively investigating reports of login difficulties and slow application performance affecting some Atrieve customers. At this time, all Atrieve hosting environments remain operational, and our investigation has not identified any issues within the Atrieve application or hosting infrastructure. Our teams are reviewing potential upstream network-related factors and continue to gather information from affected customers and service providers. We will provide additional updates as more information becomes available.
- investigating Aug 19, 2026, 04:54 PM UTC
As part of our investigation, we have updated the affected hosts and continue to review potential network-related factors. We will provide further updates as more information becomes available.
- monitoring Aug 19, 2026, 05:43 PM UTC
We have received reports that login and performance issues have improved, and users are once again able to access Atrieve normally. While our investigation has not identified any issues within the Atrieve application or hosting infrastructure, we continue to review potential network-related factors. If you continue to experience issues, please contact Support.
- resolved Aug 19, 2026, 08:15 PM UTC
Login and performance issues reported by some Atrieve customers have subsided, and users are able to access Atrieve normally. We appreciate your patience. If you continue to experience issues, please contact Support.
Investigating Service Degradation Across Multiple Products
Affected: Applicant TrackingEmployee Records (HigherEd)Employee RecordsPerform
Timeline · 4 updates
- investigating Aug 11, 2026, 09:30 PM UTC
We are currently investigating an issue impacting multiple products. Users may experience: - Bad Gateway (502) errors - Increased latency - Intermittent access or performance degradation Our engineering teams are actively investigating the underlying cause and working to restore normal service as quickly as possible.
- investigating Aug 11, 2026, 09:58 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 11, 2026, 10:08 PM UTC
A fix has been implemented for the issue affecting multiple products. We are monitoring service performance to ensure stability.
- resolved Aug 11, 2026, 11:20 PM UTC
The issue impacting multiple products has been resolved. Service has been restored, and monitoring confirms platform stability.
Unable to login to Atrieve Web
Affected: HOST02HOST03HOST04HOST05HOST06HOST31
Timeline · 4 updates
- investigating Aug 10, 2026, 02:42 PM UTC
We are currently investigating an issue where users aren't able to login to Atrieve Web.
- identified Aug 10, 2026, 04:17 PM UTC
We have identified the cause for the ongoing issue in Atrieve Web and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
- monitoring Aug 10, 2026, 05:02 PM UTC
We have deployed a fix to production that has resolved the issue in Atrieve Web. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Aug 11, 2026, 10:35 AM UTC
The issue reported for Atrieve Web has been resolved and this incident has been closed.
CMP / Ecollect Forms - 504 Gateway Timeout in Parent Portal
Affected: Enrollment Express/ECollect
Timeline · 4 updates
- investigating Aug 03, 2026, 05:58 PM UTC
We are currently investigating an issue affecting Ecollect Forms within the Parent Portal. Some users are experiencing 504 Gateway Timeout errors when attempting to access or submit forms. We understand this is impacting critical workflows and apologize for the disruption. We will continue to provide updates as this investigation progresses. Thank you for your patience.
- investigating Aug 03, 2026, 08:01 PM UTC
We continue to investigate the issue affecting Ecollect Forms within the Parent Portal. We understand this is impacting critical workflows and apologize for the disruption. We will continue to provide updates as this investigation progresses. Thank you for your patience.
- monitoring Aug 03, 2026, 10:02 PM UTC
We have successfully deployed a fix to the production environment. Initial results indicate that the service is functioning normally and remains stable. We are continuing to closely monitor performance to ensure continued reliability.
- resolved Aug 04, 2026, 08:52 AM UTC
The issue reported for Ecollect Forms within the Parent Portal has been resolved and this incident has been closed.
Multiple Unified Talent Products - Imports
Affected: Applicant TrackingEmployee RecordsPerformPerform EnterpriseProfessional Learning
Timeline · 5 updates
- investigating Jul 13, 2026, 03:18 PM UTC
We are currently investigating reports that some imports for US Based Customers of Professional Learning and Perform Enterprise are not being processed as expected. Our team is actively working to identify the cause and will provide updates as more information becomes available.
- investigating Jul 13, 2026, 03:28 PM UTC
We are continuing to investigate this issue.
- identified Jul 13, 2026, 03:49 PM UTC
Our team has implemented a mitigation plan. Import jobs for Professional Learning and Perform Enterprise will be processed midday, while all remaining import jobs will be processed during the overnight cycle. Teams will actively monitor processing to confirm successful completion and will continue to provide updates as needed.
- identified Jul 13, 2026, 10:51 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 14, 2026, 10:08 AM UTC
The reported issue has been resolved and this incident has been closed.
PowerSchool Customer Central - Registration and Case Creation
Affected: PowerSchool Customer Central
Timeline · 3 updates
- investigating Jun 29, 2026, 09:59 PM UTC
We are aware and are investigating an issue affecting registration and case creation services.
- monitoring Jun 29, 2026, 11:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 01, 2026, 12:53 PM UTC
The issue reported for PowerSchool Customer Central has been resolved and this incident has been closed
Document Management - Report Card Generation
Affected: Document Management USDocument Management Canada
Timeline · 3 updates
- identified Jun 26, 2026, 10:01 PM UTC
We have identified an issue affecting report card generation within Document Management. Our teams are actively working toward a resolution and are closely monitoring progress. We will continue to share updates as they become available.
- monitoring Jun 27, 2026, 12:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 27, 2026, 04:04 PM UTC
This incident has been resolved.
HigherEd - unable to access
Affected: HigherEd PACxApplicant Tracking SystemEmployee Records (HigherEd)Faculty Activity & DossierPerformance ManagementPosition ManagementProfessional Learning (HigherEd)
Timeline · 4 updates
- investigating Jun 24, 2026, 01:25 PM UTC
We are investigating reports of users unable to access within HigherEd within Canada. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- identified Jun 24, 2026, 01:38 PM UTC
We have identified the cause for the ongoing issue in HigherEd and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
- monitoring Jun 24, 2026, 01:57 PM UTC
We have deployed a fix to production that has resolved the issue in HigherEd. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Jun 24, 2026, 08:31 PM UTC
This incident has been resolved.
SchoolSpring Job Board - unable to access
Affected: Applicant TrackingSchoolSpring Job Board
Timeline · 3 updates
- investigating Jun 24, 2026, 12:48 PM UTC
We are investigating reports of unable to access application within SchoolSpring Job Board. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- monitoring Jun 24, 2026, 01:02 PM UTC
We have deployed a fix to production that has resolved the issue in SchoolSpring Job Board. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Jun 24, 2026, 08:31 PM UTC
This incident has been resolved.
Connected Intelligence - Enrollment Data Replication Stopped
Affected: Connected Intelligence K-12
Timeline · 2 updates
- identified Jun 18, 2026, 12:51 PM UTC
We have identified that Enrollment data replication for Connected Intelligence has stopped for customers on the Enrollment US1 server (https://registration.powerschool.com/). Data replication of new Enrollment records has been unavailable since 11:54 PM EST on June 17. As a result, any Enrollment data created after this time is not being replicated and will not be available in Connected Intelligence. Our team has identified the cause and is working on remediation. Once complete, replication will be restored and a full reload will be performed to ensure data fidelity. Further updates will be provided as progress continues.
- resolved Jun 21, 2026, 12:43 PM UTC
A full data reload has been completed, and all Enrollment data has been validated for accuracy. Replication is now active, and new Enrollment data is flowing into Connected Intelligence as expected.
Multiple Products - Users are encountering issues accessing Enrollment, PowerSchool eSchoolPlus SIS, eFinancePlus, EnrollmentExpress/Ecollect, PowerSchool SIS, Special Programs.
Affected: eFinancePlusEnrollmentEnrollment Express/ECollectPowerSchool eSchoolPlus SISPowerSchool SISSpecial Programs
Timeline · 3 updates
- investigating May 29, 2026, 12:42 PM UTC
We are currently investigating reports of users in the East region encountering issues accessing Enrollment, PowerSchool eSchoolPlus SIS, eFinancePlus, EnrollmentExpress/Ecollect, PowerSchool SIS, Special Programs.
- monitoring May 29, 2026, 01:37 PM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2026, 04:44 PM UTC
The reported issue has been resolved and this incident has been closed.
PowerSchool SIS - Users are encountering issues accessing the product
Affected: PowerSchool SIS
Timeline · 1 update
- investigating May 28, 2026, 05:24 PM UTC
We are currently investigating reports that users are unable to access PowerSchool SIS.
Atrieve - Users Unable To Access Atrieve
Affected: HOST02HOST03HOST04HOST05HOST06HOST13HOST31
Timeline · 2 updates
- investigating May 24, 2026, 05:34 AM UTC
We are investigating reports of service disruption and access issue within Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- resolved May 25, 2026, 01:38 AM UTC
The issue reported for Atrieve has been resolved and this incident has been closed.
eFinancePlus users encountering errors when logging in to eFinancePlus
Affected: eFinancePlus
Timeline · 3 updates
- investigating May 18, 2026, 05:23 PM UTC
We are currently investigating reports of users encountering errors when attempting to log in to eFinancePlus.
- monitoring May 18, 2026, 05:33 PM UTC
Service has been restored and we are monitoring for continued stability.
- resolved May 18, 2026, 06:52 PM UTC
This incident has been resolved.
BusinessPlus users encountering errors when logging into BusinessPlus
Affected: BusinessPlus
Timeline · 3 updates
- investigating May 18, 2026, 05:20 PM UTC
We are currently investigating reports of users encountering errors when attempting to log in to BusinessPlus.
- monitoring May 18, 2026, 05:33 PM UTC
Service has been restored and we are monitoring for continued stability.
- resolved May 18, 2026, 06:52 PM UTC
This incident has been resolved.
PowerSchool eSchoolPlus SIS Users Encountering Errors When Logging Into eSchoolPlus
Affected: PowerSchool eSchoolPlus SIS
Timeline · 4 updates
- investigating May 18, 2026, 05:10 PM UTC
We are currently investigating reports of users encountering errors when attempting to log in to PowerSchool eSchoolPlus SIS.
- investigating May 18, 2026, 05:18 PM UTC
We are continuing to investigate this issue.
- monitoring May 18, 2026, 05:33 PM UTC
Service has been restored and we are monitoring for continued stability.
- resolved May 18, 2026, 06:52 PM UTC
This incident has been resolved.
PowerSchool SIS - Users hosted in west region are unable to access PS SIS
Affected: PowerSchool SIS
Timeline · 4 updates
- investigating May 13, 2026, 05:41 PM UTC
We are investigating reports of login and performance issues within PowerSchool SIS. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- identified May 13, 2026, 08:24 PM UTC
We have identified the cause for the ongoing issue in PowerSchool SIS and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
- monitoring May 13, 2026, 10:12 PM UTC
We have implemented a fix for the issue impacting SIS. Early indicators show that services are recovering, and users should begin to see improved performance. Our teams are actively monitoring the system to ensure stability and full restoration of service.
- resolved May 14, 2026, 03:17 PM UTC
This incident has been resolved.
Atrieve - unable to log in and experiencing performance issues
Affected: HOST03HOST08HOST11HOST31HOST37
Timeline · 4 updates
- investigating May 13, 2026, 04:08 PM UTC
We are currently investigating reports of users being unable to log in to Atrieve and experiencing performance issues. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- identified May 13, 2026, 06:06 PM UTC
The cause of the issue within Atrieve has been identified. We have identified that the issue is related to a regional internet service provider. Our team is actively monitoring the situation, and we will provide further updates as more information becomes available.
- monitoring May 13, 2026, 08:11 PM UTC
A fix has been deployed by our Vendors to address the performance issues within Atrieve. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved May 14, 2026, 01:12 PM UTC
This incident has been resolved.
HigherEd - Users are unable login to Employee Records
Affected: Employee Records (HigherEd)
Timeline · 3 updates
- investigating May 11, 2026, 02:13 PM UTC
We are investigating reports of login issues within HigherEd Employee Records. Our team is working diligently to mitigate the reported issue and will continue to provide regular updates as we progress toward resolution.
- monitoring May 11, 2026, 02:55 PM UTC
We have deployed a fix to production that has resolved the issue in HigherEd Employee Records. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved May 11, 2026, 05:45 PM UTC
The issue reported for HigherEd Employee Records has been resolved and this incident has been closed
PowerSchool Higher Ed Applicant Tracking System Users Encountering and Error When Attempting to Log In
Affected: Applicant Tracking System
Timeline · 3 updates
- investigating Apr 27, 2026, 01:25 PM UTC
We are investigating reports of PowerSchool Higher Ed Applicant Tracking System Users Encountering and Error When Attempting to Log In
- identified Apr 27, 2026, 05:13 PM UTC
The issue is identified and is impacting a subset of users. Teams are working to resolve the issue directly with impacted clients.
- resolved Apr 27, 2026, 09:15 PM UTC
This incident has been resolved.
Performance Matters - Users may be unable to load the Unify Portal or access the right hand menu
Affected: Performance Matters
Timeline · 3 updates
- investigating Mar 30, 2026, 01:03 PM UTC
We are receiving reports of users being unable to load the Unify Portal or access the right hand menu within Performance matters. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- monitoring Mar 30, 2026, 01:23 PM UTC
We have deployed a fix to production that has resolved the issue within Performance matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Mar 30, 2026, 04:53 PM UTC
The issue reported for Performance matters has been resolved and this incident has been closed
Special Programs - Outage in East Region
Affected: Special Programs
Timeline · 3 updates
- investigating Mar 26, 2026, 08:21 PM UTC
We are currently investigating reports of users in the East region getting errors when attempting to log in to Special Programs. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- monitoring Mar 26, 2026, 08:54 PM UTC
We have deployed a fix to production that has resolved the issue in Special Programs. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Mar 27, 2026, 09:46 PM UTC
The issue reported for Special Programs has been resolved and this incident has been closed
PowerSchool SIS - Users hosted in Azure East region are unable to access PS SIS
Affected: PowerSchool SIS
Timeline · 5 updates
- investigating Mar 20, 2026, 03:50 PM UTC
We are investigating reports of multiple PowerSchool SIS users hosted in Azure east region are unable to access SIS application. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..
- monitoring Mar 20, 2026, 04:14 PM UTC
We are seeing recovery of impacted SIS East Azure VMs and their SIS Applications. Our teams will continue to closely monitor the application to ensure stable performance and to confirm that all critical functionality remains fully operational.
- identified Mar 20, 2026, 05:08 PM UTC
We are seeing that most impacted instances have been restored, and our teams are working to bring the remaining instances back online. We will continue to share updates as we make further progress toward full resolution
- monitoring Mar 20, 2026, 06:42 PM UTC
A fix has been applied to the affected SIS Azure East VMs and applications. Our teams will continue to closely monitor the application to ensure stable performance and to confirm that all critical functionality remains fully operational.
- resolved Mar 23, 2026, 10:59 AM UTC
The issue reported for PowerSchool SIS has been resolved and this incident has been closed