PowerSchool incident
SchoolMessenger Communicate - Login Failures for US & CA
PowerSchool experienced a critical incident on August 22, 2025 affecting SchoolMessenger Communicate, lasting 14h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 22, 2025, 12:42 AM UTC
We are investigating the reports of Login failure for US & CA within SchoolMessenger Communicate. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- identified Aug 22, 2025, 04:13 AM UTC
We have identified a resolution for the ongoing issue in SchoolMessenger and we are working on deploying a fix to production. We will continue to provide regular updates on our progress.
- monitoring Aug 22, 2025, 06:06 AM UTC
We have deployed a fix to the production that has resolved the issue for Login failure for US & CA within SchoolMessenger Communicate. We will continue to monitor the application to ensure the consistent performance and critical functionality remains intact as expected.
- resolved Aug 22, 2025, 02:51 PM UTC
The issue reported for SchoolMessenger has been resolved and this incident has been closed.