PowerSchool incident
School Messenger Permission Click - Users are unable to login
PowerSchool experienced a critical incident on October 29, 2025 affecting SchoolMessenger PermissionClick, lasting 18h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:35 PM UTC
We are investigating reports of users unable to login within School Messenger Permission Click. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- identified Oct 29, 2025, 05:30 PM UTC
The cause of the issue within School Messenger Permission Click has been identified. We are actively coordinating with the our Vendor Microsoft Azure to implement a resolution. We will continue to share updates as they become available.
- identified Oct 29, 2025, 09:56 PM UTC
Our vendor, Microsoft Azure, continues to perform recovery actions, and the PowerSchool team is closely monitoring progress to ensure services are fully restored. We appreciate your patience as this work continues. We will continue to share updates as they become available.
- monitoring Oct 29, 2025, 11:51 PM UTC
Microsoft Azure reports service availability above 98%, with most users seeing improvement. Permission Click team confirms production, test, and demo environments are accessible, and system performance is recovering. We’re monitoring closely to ensure stability and full resolution.
- resolved Oct 30, 2025, 11:30 AM UTC
The issue affecting School Messenger Permission Click has been resolved. All services are functional now, and this incident has been closed.