PowerSchool incident

Analytics & Insights: Multiple users are unable to access Dasboards

Critical Resolved View vendor source →

PowerSchool experienced a critical incident on October 31, 2025 affecting Analytics & Insights, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 06:58 PM UTC
Resolved
Nov 03, 2025, 01:52 PM UTC
Duration
2d 18h
Detected by Pingoru
Oct 31, 2025, 06:58 PM UTC

Affected components

Analytics & Insights

Update timeline

  1. investigating Oct 31, 2025, 06:58 PM UTC

    We are currently investigating a service disruption affecting multiple customers in our the Prod environment. Impacted users may encounter a 503 error when accessing dashboards. Our engineering teams are actively working to identify the root cause and restore service as quickly as possible.

  2. monitoring Oct 31, 2025, 07:14 PM UTC

    We have deployed a fix to production that has resolved the issue in Analytics & Insights dashboards. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

  3. resolved Nov 03, 2025, 01:52 PM UTC

    The issue reported for Analytics & Insights has been resolved and this incident has been closed