PowerSchool incident

Performance Matters - Images Not Loading in Assessment

Major Resolved View vendor source →

PowerSchool experienced a major incident on November 3, 2025 affecting Performance Matters, lasting 23h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 02:01 PM UTC
Resolved
Nov 04, 2025, 01:17 PM UTC
Duration
23h 15m
Detected by Pingoru
Nov 03, 2025, 02:01 PM UTC

Affected components

Performance Matters

Update timeline

  1. investigating Nov 03, 2025, 02:01 PM UTC

    We are investigating reports of images not showing in Assessments within Performance Matters. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

  2. identified Nov 03, 2025, 02:30 PM UTC

    We have identified the cause for the ongoing issue in Performance Matters and are working to mitigate the issue. We will continue to provide regular updates as it becomes available.

  3. identified Nov 03, 2025, 06:14 PM UTC

    We have identified a resolution for the ongoing issue in Performance Matters and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

  4. identified Nov 03, 2025, 08:44 PM UTC

    We have identified a resolution for the ongoing issue in Performance Matters and are working to deploy a fix to production overnight. We will continue to provide regular updates on our progress.

  5. resolved Nov 04, 2025, 01:17 PM UTC

    A fix has been successfully deployed to the production environment to address the issue impacting the Performance Matters assessment. Following the deployment, we’ve observed full recovery from several affected customers. Based on these results, we are proceeding with the formal closure of the incident.