PowerSchool incident

SchoolMessenger Communicate: Safe arrival phone lines are not working for Canada customers

Major Resolved View vendor source →

PowerSchool experienced a major incident on December 15, 2025 affecting SchoolMessenger Communicate, lasting 23h 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 02:32 PM UTC
Resolved
Dec 16, 2025, 01:44 PM UTC
Duration
23h 12m
Detected by Pingoru
Dec 15, 2025, 02:32 PM UTC

Affected components

SchoolMessenger Communicate

Update timeline

  1. investigating Dec 15, 2025, 02:32 PM UTC

    We are investigating reports of safe arrival toll free phone lines are not working within School messenger communicate. Parents can report absence via mobile app and Web app. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

  2. identified Dec 15, 2025, 02:58 PM UTC

    We have identified the cause for the ongoing issue for safe arrival in school messenger communicate and are working on mitigating the issue in production. We will continue to provide regular updates on our progress.

  3. monitoring Dec 15, 2025, 04:56 PM UTC

    We have deployed a fix to production that has resolved the issue for safe arrival in School messenger communicate. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

  4. resolved Dec 16, 2025, 01:44 PM UTC

    The issue reported for safe arrival in school messenger communicate has been resolved and this incident has been closed