Postmark Outage History

We've resolved the issue. Thank you for your patience.

The backlog of messages have been sent and system performance has returned to its expected state. Sending delays occurred between 4:50 – 6:35pm CT (21:50 – 23:35 UTC) for both transactional and broadcast mail. Engineering will continue to monitor.

The issue has been resolved. Thank for your patience.

The issue has been resolved.

The issue has been resolved.

Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.

**[UPDATE]** We determined that yesterday's network instability was caused by a widespread Google (Gmail) outage. You can find more information on Google’s Status Dashboard here: https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT We will share an additional update regarding our internal action items later today.

**[UPDATE]** On **April 2nd** starting at **~07:00pm UTC**, Postmark experienced an incident that resulted in delayed message delivery and webhook notifications for some customers. The issue was caused by an infrastructure configuration change that disrupted internal mail routing. While messages were safely queued in a "Processing" state, they were not delivered until the routing configuration was restored. Service was restored on **April 3rd at ~4:20am UTC** and the backlog of queued messages began sending immediately. **No data was lost during this event.** We have since implemented additional monitoring on our internal routing and surrounding sending services to ensure our teams are alerted to processing bottlenecks immediately. We sincerely apologize for the delay and will continue to improve.

We've resolved the incident. Thanks for your patience.

The issue has been resolved.

Resolved! Thank you for your patience.

We've now resolved the incident. Thanks for your patience.

The incident has been resolved. Engineering will continue to monitor through the weekend. Long term system improvements and mitigation processes will continue to be a high priority effort. We appreciate and thank you for your patience.

We've now resolved the incident. Thanks for your patience.

We've resolved the issue. Thanks for your patience.

The Postmark UI availability was restored February 1st at approximately ~8am EST. We experienced an infrastructure issue that caused the UI to be unavailable for an extended period. This did not impact sending. We have identified the issue and remediated it. We are also working on improvements to our alerting to ensure a more timely update to our customers. We do not anticipate further issues.

We've now resolved the incident. Thanks for your patience.

Starting at approximately 5:08pm until 6:04pm EST, some customers experienced additional inbound message delivery delays. Previously backlogged requests have been sent. The engineering team is investigating scaling improvements to prevent recurrence.

We've now resolved the incident. Thanks for your patience.

We've resolved the issue after additional monitoring. Thank you for your patience.

The upstream cloud provider resolved the outage at approximately 653pm EDT. After additional monitoring, we are resolving this issue.

Starting at approximately 9:46pm EDT on October 17th, the web application was intermittently unavailable or experienced slow response times for some customers. Postmark systems including sending were not affected during this period. The web application returned to normal at approximately 12:21am EDT on October 18th.

This issue has been resolved.

Engineering has implemented additional performance improvements to enhance system reliability and speed. All systems continue to operate normally.