PostHog incident

Stripe data syncs failing for some customers

Ongoing since 04:20 PM UTC, affecting US Cloud 🇺🇸 (Data Warehouse Source Ingestion) and EU Cloud 🇪🇺 (Data Warehouse Source Ingestion).

investigating Nov 11, 2026, 04:20 PM UTC

Since 14:30 UTC, some Stripe data warehouse syncs are failing with a "Stripe credentials have expired" error. Data that was already synced is not affected. We're investigating and will share an update here. You don't need to reconnect your Stripe account yet.

Started
Nov 11, 2026, 04:20 PM UTC
Resolved
Ongoing
Duration
● 31m
Detected by Pingoru
Nov 11, 2026, 04:20 PM UTC

Affected components

US Cloud 🇺🇸 (Data Warehouse Source Ingestion)EU Cloud 🇪🇺 (Data Warehouse Source Ingestion)

Update timeline

  1. investigating Nov 11, 2026, 04:20 PM UTC

    Since 14:30 UTC, some Stripe data warehouse syncs are failing with a "Stripe credentials have expired" error. Data that was already synced is not affected. We're investigating and will share an update here. You don't need to reconnect your Stripe account yet.

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