Ongoing since 11:21 AM UTC.
We identified the customers that have been affected by the incident and of which their workflow email sending workflow steps show as failed and stopped the workflow run. The emails for the failed steps went out, but the workflow aborted at that point. We are working on resuming the failed workflows and will inform the affected customers.
Update timeline
- identified Nov 03, 2026, 11:21 AM UTC
Due to a rollout issue we are currently experiencing some ingestion problem with email metrics like open rates, click through, bounces etc. We identified the issue and already rolled out a fix which stops the bleeding. We will inform the impacted customers with the impact that they experience if we cannot recover the lost metrics.
- monitoring Nov 03, 2026, 11:43 AM UTC
Due to a rollout issue we experienced a temporary ingestion problem with email metrics like open rates, click through, bounces etc. We identified the issue and already rolled out a fix stopping the bleeding. We are now investigating the impact and will inform impacted customers with the impact that they experience if we cannot recover the lost metrics.
- monitoring Nov 03, 2026, 12:23 PM UTC
We identified the customers that have been affected by the incident and of which their workflow email sending workflow steps show as failed and stopped the workflow run. The emails for the failed steps went out, but the workflow aborted at that point. We are working on resuming the failed workflows and will inform the affected customers.
Your product runs on more than PostHog
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services