Port.io incident

Latency on Integration Sync

Resolved after 7 hours 17 minutes, affecting Entities API and Scorecards and 1 more, on September 10, 2026.

monitoring Sep 10, 2026, 11:54 PM UTC

Additional fixes and resource increases have been applied since we moved to monitoring. This has reduced the lag, but processing is not yet fully caught up. We're continuing to actively work the issue and will share another update soon.

Started
Sep 10, 2026, 06:16 PM UTC
Resolved
Sep 11, 2026, 01:34 AM UTC
Duration
7h 17m
Detected by Pingoru
Sep 10, 2026, 06:16 PM UTC

Affected components

Entities APIScorecardsGeneric Webhook

Update timeline

  1. investigating Sep 10, 2026, 06:16 PM UTC

    We are currently investigating this issue.

  2. identified Sep 10, 2026, 06:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 10, 2026, 06:30 PM UTC

    We've deployed a fix and taken several corrective actions. Early signs are positive, and we're now monitoring closely to confirm full recovery.

  4. monitoring Sep 10, 2026, 09:24 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Sep 10, 2026, 10:15 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Sep 10, 2026, 11:54 PM UTC

    Additional fixes and resource increases have been applied since we moved to monitoring. This has reduced the lag, but processing is not yet fully caught up. We're continuing to actively work the issue and will share another update soon.

  7. resolved Sep 11, 2026, 01:34 AM UTC

    This incident has been resolved.

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