Poplapay Outage History

Poplapay major outage · 2 active incidents View live status →

Poplapay had 27 outages in the last 2 years totaling 180h 22m of downtime — averaging 1.1 incidents per month.

There were 27 Poplapay outages since August 10, 2024 totaling 180h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.poplatek.com

Notice May 19, 2026

Finland acquiring connection

Detected by Pingoru
May 19, 2026, 02:26 PM UTC
Resolved
May 20, 2026, 07:39 AM UTC
Duration
17h 13m
Timeline · 4 updates
  1. investigating May 19, 2026, 02:26 PM UTC

    We see a degradation in acquiring connection to Finland acquiring, causing failures in payments affecting some Finnish merchants.

  2. investigating May 19, 2026, 02:56 PM UTC

    Acquiring side issue affecting multiple PSPs.

  3. monitoring May 19, 2026, 04:01 PM UTC

    working since 18:50 EET

  4. resolved May 20, 2026, 07:39 AM UTC

    No further issues observed after root cause was addressed. Issues appeared in 3 waves between 17 and 19 Finland local time on the 19th of May, where part of payments towards Finland acquiring were failing.

Read the full incident report →

Notice April 29, 2026

Finland authorization issue

Detected by Pingoru
Apr 29, 2026, 09:30 AM UTC
Resolved
Apr 29, 2026, 03:39 PM UTC
Duration
6h 9m
Affected: Nets Finland
Timeline · 3 updates
  1. investigating Apr 29, 2026, 09:30 AM UTC

    12:11 Finland time - debit authorization degraded for Finnish acquiring. 12:11 alkaen katevarmennusyhteydessä ongelmia, selvitys käynnissä

  2. monitoring Apr 29, 2026, 10:42 AM UTC

    There was an authorization incident 12:11–12:34, which has since resolved. Around 50-80% of authorizations for Finnish acquiring failed during that time. We are still investigating the root cause, but the issue is unlikely to repeat itself – but we will keep monitoring the situation.

  3. resolved Apr 29, 2026, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 21, 2026

Cellular connection issues

Detected by Pingoru
Apr 21, 2026, 09:57 AM UTC
Resolved
Apr 22, 2026, 05:23 AM UTC
Duration
19h 25m
Affected: Telenor
Timeline · 3 updates
  1. investigating Apr 21, 2026, 09:57 AM UTC

    We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.

  2. identified Apr 21, 2026, 01:44 PM UTC

    Cellular network provider has confirmed that there was a roaming issue in Finland that should have been fixed today at approximately 15:20. If you are still experiencing issues with your cellular connection we recommend you to reboot you payment terminal.

  3. resolved Apr 22, 2026, 05:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 30, 2026

Elevated authorization failures

Detected by Pingoru
Mar 30, 2026, 12:00 PM UTC
Resolved
Mar 30, 2026, 02:08 PM UTC
Duration
2h 8m
Affected: Nets Denmark
Timeline · 4 updates
  1. investigating Mar 30, 2026, 12:00 PM UTC

    We are seeing elevated authorization failures for Nets Denmark acquiring

  2. investigating Mar 30, 2026, 12:08 PM UTC

    Nets Denmark acquiring connection is experiencing an outage, we are monitoring the situation

  3. monitoring Mar 30, 2026, 12:17 PM UTC

    Upstream provider has applied a fix and authorizations are succeeding again

  4. resolved Mar 30, 2026, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 4, 2026

Mobile network connectivity issues with payment terminals

Detected by Pingoru
Feb 04, 2026, 10:19 AM UTC
Resolved
Feb 04, 2026, 03:29 PM UTC
Duration
5h 10m
Affected: Telenor
Timeline · 6 updates
  1. investigating Feb 04, 2026, 10:19 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 04, 2026, 10:44 AM UTC

    Payment terminals in Finland that use Telenor SIM for cellular connection are affected. Situation is being investigated.

  3. investigating Feb 04, 2026, 11:48 AM UTC

    The issue is being investigated with Telenor. If possible, connect the terminal through a mobile phone hotspot, or other means, while the problem continues. Some merchants have reported successful reconnection after rebooting the device.

  4. investigating Feb 04, 2026, 12:11 PM UTC

    Connections are reported operational

  5. monitoring Feb 04, 2026, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 04, 2026, 03:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 19, 2026

Elevated error rates for authorizations

Detected by Pingoru
Jan 19, 2026, 07:48 PM UTC
Resolved
Jan 19, 2026, 11:51 PM UTC
Duration
4h 2m
Affected: Nets Finland
Timeline · 4 updates
  1. investigating Jan 19, 2026, 07:48 PM UTC

    We are currently investigating elevated error rates for authorizations going through Nets Finland acquiring

  2. investigating Jan 19, 2026, 08:07 PM UTC

    Ongoing issue was confirmed with Nets Finland acquiring, we are awaiting further information

  3. monitoring Jan 19, 2026, 09:48 PM UTC

    Acquirer is reporting issue as resolved, and we are no longer seeing failed authorizations

  4. resolved Jan 19, 2026, 11:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 5, 2026

Nets Finland Mastercard transaction failures

Detected by Pingoru
Jan 05, 2026, 08:21 AM UTC
Resolved
Jan 05, 2026, 09:14 PM UTC
Duration
12h 53m
Affected: Nets Finland
Timeline · 4 updates
  1. investigating Jan 05, 2026, 08:21 AM UTC

    We are seeing Mastercard transactions failing with Nets Finland acquiring. VISA seems unaffected. We are investigating.

  2. identified Jan 05, 2026, 08:48 AM UTC

    The acquirer is working with Mastercard to fix the issues. We are seeing partial outage on the transactions. Waiting on a solution from the acquirer side. We are sorry for the trouble caused by this!

  3. monitoring Jan 05, 2026, 12:46 PM UTC

    The acquirer has reported a fix has been implemented and we are seeing transaction failures returning to normal amounts. We'll keep monitoring the situation.

  4. resolved Jan 05, 2026, 09:14 PM UTC

    No further problems noticed in monitoring, closing incident.

Read the full incident report →

Minor November 10, 2025

Authorization failures

Detected by Pingoru
Nov 10, 2025, 12:20 PM UTC
Resolved
Nov 10, 2025, 12:46 PM UTC
Duration
26m
Affected: Payment Backend
Timeline · 3 updates
  1. investigating Nov 10, 2025, 12:20 PM UTC

    We are seeing elevated error rates in authorizations. These look to be caused by upstream issues. We are investigating further.

  2. monitoring Nov 10, 2025, 12:27 PM UTC

    The errors seem to be related to an ongoing incident at Nordea.

  3. resolved Nov 10, 2025, 12:46 PM UTC

    We are no longer seeing elevated error rates since 14:20.

Read the full incident report →

Notice May 13, 2025

Brief downtime in Finnish authorizations

Detected by Pingoru
May 13, 2025, 11:45 AM UTC
Resolved
May 13, 2025, 01:04 PM UTC
Duration
1h 19m
Affected: Nets Finland
Timeline · 2 updates
  1. monitoring May 13, 2025, 11:45 AM UTC

    There was a brief downtime in Nets Finland authorizations. The issue started at 14:30 EEDT and was resolved at 14:34 EEDT. Cause is not known, but the situation has normalized. We continue to monitor the situation.

  2. resolved May 13, 2025, 01:04 PM UTC

    Nets Finland had an authorization incident at the time of the observed downtime. Another small hiccup lasting 6 seconds was observed at 14:52 EEDT, but there have been no further errors after that and the situation has been normalized. We apologize for the downtime!

Read the full incident report →

Major May 7, 2025

Acquiring connectivity

Detected by Pingoru
May 07, 2025, 08:38 AM UTC
Resolved
May 07, 2025, 01:35 PM UTC
Duration
4h 57m
Affected: Nets Finland
Timeline · 3 updates
  1. investigating May 07, 2025, 08:38 AM UTC

    Since 11:26 local time in Finland, connectivity issue between PSP and acquiring system affecting payments for Finnish merchants. We are investigating.

  2. monitoring May 07, 2025, 10:06 AM UTC

    Returned to normal since 12:38 Finland local time. Monitoring.

  3. resolved May 07, 2025, 01:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025

Amex settlements for merchants using the Nets Finland acquirer are delayed since March 31st

Detected by Pingoru
Apr 01, 2025, 08:02 AM UTC
Resolved
Apr 02, 2025, 09:59 AM UTC
Duration
1d 1h
Affected: Payment Backend
Timeline · 3 updates
  1. investigating Apr 01, 2025, 08:02 AM UTC

    Settlements for Amex transactions for merchants using the Nets Finland acquirer are delayed since March 31st. Authorizations are not affected, nor are settlements for any other card type or any other acquirer.

  2. investigating Apr 02, 2025, 09:58 AM UTC

    All the delayed settlements have now been resubmitted. The acquirer has confirmed the delayed settlements were processed successfully, and are now awaiting payment. We apologize for the trouble this has caused!

  3. resolved Apr 02, 2025, 09:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 27, 2025

Settlements for merchants using the Nets Denmark (NDS) acquirer are delayed since March 25th

Detected by Pingoru
Mar 27, 2025, 12:32 PM UTC
Resolved
Mar 28, 2025, 03:58 PM UTC
Duration
1d 3h
Affected: Payment Backend
Timeline · 5 updates
  1. investigating Mar 27, 2025, 12:32 PM UTC

    Settlements for merchants using the Nets Denmark acquirer are delayed since March 25th. This delay doesn't affect authorizations nor does it affect any other acquirer's settlements. We are investigating this issue.

  2. identified Mar 27, 2025, 03:33 PM UTC

    The issue was identified, and a fix has been applied for newly created settlements. A fix for the delayed settlements is currently being validated, but has not yet been applied.

  3. monitoring Mar 28, 2025, 07:54 AM UTC

    The fix for newly created settlements was confirmed working. Work is still ongoing for resubmitting the failed settlements.

  4. monitoring Mar 28, 2025, 02:13 PM UTC

    The failed batches have been resubmitted to the acquirer, and we are awaiting confirmation of their successful processing. We apologize for the trouble caused by this.

  5. resolved Mar 28, 2025, 03:58 PM UTC

    The resubmitted settlements were confirmed as processed successfully by the acquirer, and are awaiting settlement. Again, we apologize for the trouble caused by this.

Read the full incident report →

Major March 24, 2025

Payment terminal transactions failing

Detected by Pingoru
Mar 24, 2025, 07:48 AM UTC
Resolved
Mar 24, 2025, 11:07 AM UTC
Duration
3h 18m
Affected: Payment Backend
Timeline · 3 updates
  1. investigating Mar 24, 2025, 07:48 AM UTC

    Some of the payment terminal transactions are failing. We are currently investigating the issue.

  2. monitoring Mar 24, 2025, 08:10 AM UTC

    The issue has been located to a third party service, which now appears to be working normally again. The authorization success rates are back to normal, and we are monitoring the situation.

  3. resolved Mar 24, 2025, 11:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2025

Nets Finland settlements are delayed

Detected by Pingoru
Jan 14, 2025, 07:37 AM UTC
Resolved
Jan 14, 2025, 11:42 AM UTC
Duration
4h 4m
Affected: Nets Finland
Timeline · 3 updates
  1. investigating Jan 14, 2025, 07:37 AM UTC

    Monday Jan 13th settlements for Nets Finland failed due to a network configuration issue. We are working on it.

  2. monitoring Jan 14, 2025, 10:43 AM UTC

    Yesterday's settlements have now been successfully sent to Nets Finland. They will be processed one day late from the usual. We apologise for the trouble this has caused.

  3. resolved Jan 14, 2025, 11:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 10, 2025

Authorization connection problems

Detected by Pingoru
Jan 10, 2025, 07:07 AM UTC
Resolved
Jan 10, 2025, 10:33 AM UTC
Duration
3h 26m
Affected: Payment Backend
Timeline · 4 updates
  1. investigating Jan 10, 2025, 07:07 AM UTC

    We are currently investigating this issue.

  2. identified Jan 10, 2025, 07:24 AM UTC

    There were network connectivity problems at Nets Finland acquirer side. The connections were completely down between 8:44 (UTC+2) and 9:12.

  3. monitoring Jan 10, 2025, 07:33 AM UTC

    We are seeing no more failing transactions since 9:12. We'll keep monitoring the situation closely for now.

  4. resolved Jan 10, 2025, 10:33 AM UTC

    No further problems observed. We apologize for the downtime and wish you a pleasant Friday!

Read the full incident report →

Major January 2, 2025

Possible connectivity issues

Detected by Pingoru
Jan 02, 2025, 06:20 AM UTC
Resolved
Jan 02, 2025, 09:21 AM UTC
Duration
3h 1m
Affected: Payment Backend
Timeline · 3 updates
  1. investigating Jan 02, 2025, 06:20 AM UTC

    We are rolling back a change and some terminals might see connectivity issues. We are sorry about any possible inconvenience.

  2. monitoring Jan 02, 2025, 06:31 AM UTC

    All changes have been rolled back. Our production test devices worked continually, and most metrics were normal, but due to a partial outage of our monitoring related to the change, we could not rule out possible issues.

  3. resolved Jan 02, 2025, 09:21 AM UTC

    We identified the cause of our monitoring issue, and don't believe this should have had any negative impact on payments.

Read the full incident report →

Minor December 7, 2024

Sporadic networking issue with NDS acquirer

Detected by Pingoru
Dec 07, 2024, 11:17 AM UTC
Resolved
Dec 08, 2024, 01:10 PM UTC
Duration
1d 1h
Affected: Nets Denmark
Timeline · 3 updates
  1. investigating Dec 07, 2024, 11:17 AM UTC

    There is a sporadic networking issue towards NDS acquiring which causes a small part of authorizations to fail. Connections to other acquirers are unaffected. Issue started 10:24 UTC

  2. monitoring Dec 07, 2024, 12:07 PM UTC

    Situation has stabilized, we'll keep on monitoring it

  3. resolved Dec 08, 2024, 01:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 4, 2024

Increased transaction failure rate

Detected by Pingoru
Nov 04, 2024, 12:02 AM UTC
Resolved
Nov 04, 2024, 02:35 AM UTC
Duration
2h 32m
Affected: Nets Finland
Timeline · 3 updates
  1. investigating Nov 04, 2024, 12:02 AM UTC

    We are currently investigating this issue.

  2. monitoring Nov 04, 2024, 02:08 AM UTC

    Nets Finland acquiring had an incident causing authorizations to decline between 1:08 and 3:45 EET. Incident has now been resolved and authorizations are working normally. We are monitoring the situation.

  3. resolved Nov 04, 2024, 02:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 24, 2024

Elavon acquiring connection connectivity issues

Detected by Pingoru
Oct 24, 2024, 01:40 PM UTC
Resolved
Oct 24, 2024, 03:05 PM UTC
Duration
1h 24m
Timeline · 4 updates
  1. investigating Oct 24, 2024, 11:16 AM UTC

    We are seeing short (1-2 minutes) interruptions on the Elavon acquiring connection. We are investigating the cause.

  2. investigating Oct 24, 2024, 01:39 PM UTC

    We saw three short interruptions, and since then the connection has been stable for the past two hours. We are following up on the cause.

  3. monitoring Oct 24, 2024, 01:40 PM UTC

    We saw three short interruptions, and since then the connection has been stable for the past two hours. We are following up on the cause.

  4. resolved Oct 24, 2024, 03:05 PM UTC

    Our Elavon acquiring connection continues to be stable, no further issues have been observed. Elavon confirmed there was a brief technical problem on their end.

Read the full incident report →

Minor October 6, 2024

Authorization failures are on the rise

Detected by Pingoru
Oct 06, 2024, 10:15 AM UTC
Resolved
Oct 06, 2024, 11:34 AM UTC
Duration
1h 19m
Affected: Payment Backend
Timeline · 3 updates
  1. investigating Oct 06, 2024, 10:15 AM UTC

    We are monitoring more than business as usual amount of failing purchase transactions. Approximately 15% of the purchases are failing while most succeed. We are investigating.

  2. monitoring Oct 06, 2024, 11:12 AM UTC

    The issues are with Bambora acquiring. The problems have ended as of 13:33 EEST (Finnish time). We started seeing raising amounts of failing transactions as of this morning. We'll keep monitoring the situation but seems that the problems have been fixed.

  3. resolved Oct 06, 2024, 11:34 AM UTC

    No further problems observed.

Read the full incident report →

Major September 4, 2024

Authorizations failing due to no connection to issuer at acquirer side

Detected by Pingoru
Sep 04, 2024, 10:16 AM UTC
Resolved
Sep 04, 2024, 11:24 AM UTC
Duration
1h 8m
Affected: Payment Backend
Timeline · 3 updates
  1. investigating Sep 04, 2024, 10:16 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 04, 2024, 10:31 AM UTC

    Transactions are no longer failing. There were problems during 13:03 to 13:22 EEST (Finnish time). We're monitoring for further problems and are still investigating the impact. We'll update once we have the details what was the impact.

  3. resolved Sep 04, 2024, 11:24 AM UTC

    No more issues have been seen after 13:22 EEST. There were problems between acquirer and issuer authorization messaging for most Finnish banks.

Read the full incident report →