Poplapay experienced a major incident on April 21, 2026 affecting Telenor, lasting 19h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Telenor
Update timeline
- investigating Apr 21, 2026, 09:57 AM UTC
We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.
- identified Apr 21, 2026, 01:44 PM UTC
Cellular network provider has confirmed that there was a roaming issue in Finland that should have been fixed today at approximately 15:20. If you are still experiencing issues with your cellular connection we recommend you to reboot you payment terminal.
- resolved Apr 22, 2026, 05:23 AM UTC
This incident has been resolved.