Poplapay incident

Authorization failures

Minor Resolved View vendor source →

Poplapay experienced a minor incident on October 15, 2025 affecting Payment Backend, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 03:20 AM UTC
Resolved
Oct 15, 2025, 04:26 AM UTC
Duration
1h 5m
Detected by Pingoru
Oct 15, 2025, 03:20 AM UTC

Affected components

Payment Backend

Update timeline

  1. investigating Oct 15, 2025, 03:20 AM UTC

    We are currently investigating authorization processing issues that affect some transactions. Issue started around 05.00 EEST

  2. resolved Oct 15, 2025, 04:26 AM UTC

    Incident was resolved 07:00 EEST. Issue affected only a very small amount of transactions and was caused by network issues in a service provider's data center.