Poly incident

Poly Lens: System Performance Degradation - device-related data

Major Resolved View vendor source →

Poly experienced a major incident on September 10, 2025 affecting Poly Lens, lasting 23h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 10:37 PM UTC
Resolved
Sep 11, 2025, 10:34 PM UTC
Duration
23h 56m
Detected by Pingoru
Sep 10, 2025, 10:37 PM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Sep 10, 2025, 10:37 PM UTC

    Device-related data and state information is noticeably delayed in updating current status.

  2. identified Sep 10, 2025, 11:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 10, 2025, 11:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 11, 2025, 10:34 PM UTC

    This incident has been resolved.