PocketSmith Outage History

PocketSmith is up right now

PocketSmith had 5 outages in the last 2 years totaling 19h 42m of downtime — averaging 0.2 incidents per month.

There were 5 PocketSmith outages since July 28, 2025 totaling 19h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pocketsmith.com

Minor April 18, 2026

Delay in feed syncing and transaction imports

Detected by Pingoru
Apr 18, 2026, 11:38 AM UTC
Resolved
Apr 18, 2026, 10:05 PM UTC
Duration
10h 27m
Affected: Feeds
Timeline · 3 updates
  1. identified Apr 18, 2026, 11:38 AM UTC

    We're currently working on an issue that is delaying syncing and transaction imports from Feeds into PocketSmith. As a result, new transactions available from a feed may take longer than usual to show in PocketSmith. Apologies for the inconvenience; we'll provide timing updates as they become available.

  2. identified Apr 18, 2026, 04:39 PM UTC

    Current estimates indicate that everything will be back to normal in about 8 hours, but feed transaction syncing will continue to be delayed until then. Thanks for your continued patience, we’re continuing to monitor and will update again when we have more information.

  3. resolved Apr 18, 2026, 10:05 PM UTC

    Feed syncing is now completely back to normal, without any delay for transactions being imported. Thank you for your patience!

Read the full incident report →

Major January 9, 2026

Bank feeds delayed due to networking issue

Detected by Pingoru
Jan 09, 2026, 08:28 AM UTC
Resolved
Jan 09, 2026, 10:35 AM UTC
Duration
2h 6m
Affected: WebMobile and APIFeeds
Timeline · 5 updates
  1. identified Jan 09, 2026, 08:28 AM UTC

    Our upstream networking provider is experiencing some issues at present, resulting in delays for bank feed syncing and bringing transactions in from synced feeds. We're currently working with the upstream provider to resolve the situation, and will update here when we have more information.

  2. identified Jan 09, 2026, 08:28 AM UTC

    Feed syncs appear to be completing without issue, however there is still a significant delay in new transactions coming into PocketSmith. We're continuing to work with our upstream provider, and will provide updates as they come to hand.

  3. identified Jan 09, 2026, 09:22 AM UTC

    The bank feed transaction update queues are starting to clear now, and things are beginning to flow normally again. We're continuing to monitor progress and will update here once things have been fully resolved.

  4. monitoring Jan 09, 2026, 10:08 AM UTC

    Queues have cleared and everything is now back to normal. We'll continue monitoring for a bit, then call the incident resolved once it's confirmed that everything is fine.

  5. resolved Jan 09, 2026, 10:35 AM UTC

    Everything is confirmed working well now. Thanks for your patience while this incident was resolved!

Read the full incident report →

Major November 20, 2025

Intermittent issue connecting to PocketSmith

Detected by Pingoru
Nov 20, 2025, 07:45 PM UTC
Resolved
Nov 20, 2025, 09:26 PM UTC
Duration
1h 41m
Affected: WebMobile and API
Timeline · 3 updates
  1. investigating Nov 20, 2025, 07:45 PM UTC

    Users are currently experience intermittent issues connecting to PocketSmith. We've investigating on this side, and will post an update when we know more.

  2. monitoring Nov 20, 2025, 08:08 PM UTC

    We believe that the issue relates to extensive worldwide maintenance that our upstream network provider has been performing. Things appear to have returned to normal now, but we'll continue monitoring, and investigating the cause for the issues that people have been experiencing.

  3. resolved Nov 20, 2025, 09:26 PM UTC

    We're now confident that this problem has resolved. The root cause for the issue was that upstream network provider maintenance caused a significant decrease of network performance between 12pm and 3pm UTC; during this period the application wasn't unavailable, but connecting to it was significantly slower than it should be. The speed issue then had a knock-on effect of dramatically increasing the number of bank feed related jobs waiting to be processed, which occurred in a flood of these arriving to PocketSmith from around 5pm to 7pm UTC, which led to people not being able to connect to PocketSmith at all. We're currently investigating measures to alleviate knock-on issues like this in the future, but for now everything is back to normal. We appreciate all your patience during this outage!

Read the full incident report →

Critical July 30, 2025

Unexpected network outage

Detected by Pingoru
Jul 30, 2025, 09:42 PM UTC
Resolved
Jul 30, 2025, 11:26 PM UTC
Duration
1h 44m
Affected: WebMobile and APIFeeds
Timeline · 4 updates
  1. investigating Jul 30, 2025, 09:42 PM UTC

    PocketSmith is currently experiencing an unexpected outage, likely with the same cause as the most recent outage. We're investigating, and will provide updates as soon as we know more. We're hoping that we should be back soon, thanks for your patience in the meantime.

  2. identified Jul 30, 2025, 09:49 PM UTC

    Our upstream server providers are working on a fix presently, and we're starting to see some connectivity come back. We hope to be back online soon, and will provide more updates as they happen.

  3. monitoring Jul 30, 2025, 10:18 PM UTC

    The application is now back up and running, and we're monitoring things and clearing the backlog of jobs that eventuated from the downtime. We'll post once more once we can consider the incident fully resolved. Thank you for your patience!

  4. resolved Jul 30, 2025, 11:26 PM UTC

    The problem has been resolved, the backlog has cleared and processes have changed so that this issue won't occur again. Apologies for the inconvenience caused, we appreciate your patience!

Read the full incident report →

Critical July 28, 2025

Unexpected outage

Detected by Pingoru
Jul 28, 2025, 09:44 PM UTC
Resolved
Jul 29, 2025, 01:26 AM UTC
Duration
3h 42m
Affected: WebMobile and APIFeeds
Timeline · 6 updates
  1. investigating Jul 28, 2025, 09:44 PM UTC

    PocketSmith is currently experiencing an unexpected outage. We're investigating, and will provide updates as soon as we know more.

  2. identified Jul 28, 2025, 09:50 PM UTC

    We've identified that the issue exists with the networking layer at our upstream provider. We're in touch with them to get the issue fixed, and will update here as soon as we know more.

  3. identified Jul 28, 2025, 10:08 PM UTC

    Our upstream providers are applying fixes on their side of things, and though we're seeing some improvement, the overall application still remains down. Will update again soon.

  4. identified Jul 28, 2025, 10:30 PM UTC

    The application is now up again, however some functionality is still not available, such as bank feeds. We're continuing to investigate and apply fixes.

  5. monitoring Jul 28, 2025, 10:47 PM UTC

    Things are returning to normal in general, though we're still seeing some performance issues, and we have a significant backlog of jobs to reprocess following the outage. We're continuing to work on this side to return things to normal, and will update when everything is fully functional again. We appreciate your patience!

  6. resolved Jul 29, 2025, 01:26 AM UTC

    All jobs have been reprocessed successfully, and everything is now back to normal again. Thanks again for your patience during this unexpected outage!

Read the full incident report →