PocketSmith incident
Intermittent issue connecting to PocketSmith
PocketSmith experienced a major incident on November 20, 2025 affecting Web and Mobile and API, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 20, 2025, 07:45 PM UTC
Users are currently experience intermittent issues connecting to PocketSmith. We've investigating on this side, and will post an update when we know more.
- monitoring Nov 20, 2025, 08:08 PM UTC
We believe that the issue relates to extensive worldwide maintenance that our upstream network provider has been performing. Things appear to have returned to normal now, but we'll continue monitoring, and investigating the cause for the issues that people have been experiencing.
- resolved Nov 20, 2025, 09:26 PM UTC
We're now confident that this problem has resolved. The root cause for the issue was that upstream network provider maintenance caused a significant decrease of network performance between 12pm and 3pm UTC; during this period the application wasn't unavailable, but connecting to it was significantly slower than it should be. The speed issue then had a knock-on effect of dramatically increasing the number of bank feed related jobs waiting to be processed, which occurred in a flood of these arriving to PocketSmith from around 5pm to 7pm UTC, which led to people not being able to connect to PocketSmith at all. We're currently investigating measures to alleviate knock-on issues like this in the future, but for now everything is back to normal. We appreciate all your patience during this outage!