PocketSmith experienced a major incident on January 9, 2026 affecting Web and Mobile and API and 1 more component, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 09, 2026, 08:28 AM UTC
Our upstream networking provider is experiencing some issues at present, resulting in delays for bank feed syncing and bringing transactions in from synced feeds. We're currently working with the upstream provider to resolve the situation, and will update here when we have more information.
- identified Jan 09, 2026, 08:28 AM UTC
Feed syncs appear to be completing without issue, however there is still a significant delay in new transactions coming into PocketSmith. We're continuing to work with our upstream provider, and will provide updates as they come to hand.
- identified Jan 09, 2026, 09:22 AM UTC
The bank feed transaction update queues are starting to clear now, and things are beginning to flow normally again. We're continuing to monitor progress and will update here once things have been fully resolved.
- monitoring Jan 09, 2026, 10:08 AM UTC
Queues have cleared and everything is now back to normal. We'll continue monitoring for a bit, then call the incident resolved once it's confirmed that everything is fine.
- resolved Jan 09, 2026, 10:35 AM UTC
Everything is confirmed working well now. Thanks for your patience while this incident was resolved!