PocketSmith experienced a critical incident on July 30, 2025 affecting Web and Mobile and API and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2025, 09:42 PM UTC
PocketSmith is currently experiencing an unexpected outage, likely with the same cause as the most recent outage. We're investigating, and will provide updates as soon as we know more. We're hoping that we should be back soon, thanks for your patience in the meantime.
- identified Jul 30, 2025, 09:49 PM UTC
Our upstream server providers are working on a fix presently, and we're starting to see some connectivity come back. We hope to be back online soon, and will provide more updates as they happen.
- monitoring Jul 30, 2025, 10:18 PM UTC
The application is now back up and running, and we're monitoring things and clearing the backlog of jobs that eventuated from the downtime. We'll post once more once we can consider the incident fully resolved. Thank you for your patience!
- resolved Jul 30, 2025, 11:26 PM UTC
The problem has been resolved, the backlog has cleared and processes have changed so that this issue won't occur again. Apologies for the inconvenience caused, we appreciate your patience!