PocketSmith Outage History

Started Aug 18, 2026, 05:49 AM UTC· resolved Aug 18, 2026, 06:21 AM UTC

1. investigating Aug 18, 2026, 05:49 AM UTC

   Unfortunately, PocketSmith is unavailable right now due to poor performance. This is due to an unexpected issue - we're working on the situation right now to identify what has impacted the application. We're sorry for the issue here, we'll update with more information as soon as it comes to hand.

2. identified Aug 18, 2026, 05:58 AM UTC

   We've identified the issue as a database node which was causing the poor performance. A fix has been applied, and things are starting to return to normal. More information will be incoming soon, thanks for your patience here.

3. monitoring Aug 18, 2026, 06:05 AM UTC

   The web application and mobile apps are now back up and running, though they are running slightly slower than usual. You may also experience a delay in transactions being imported from bank feeds - we expect it'll take around 5 minutes for new transactions to appear after a sync, for the next 30 minutes or so. More updates will be posted here when we have more information, we appreciate all your patience!

4. resolved Aug 18, 2026, 06:21 AM UTC

   Everything is back to normal now, with the web application, mobile apps and feeds working as expected. Thanks for your patience while we worked through this!

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Started Aug 06, 2026, 05:34 AM UTC· resolved Aug 06, 2026, 08:11 AM UTC

1. investigating Aug 06, 2026, 05:34 AM UTC

   PocketSmith is mostly unavailable right now, due to an unexpected issue. We're working on the situation and should be back up and running soon. Apologies for the issue, we'll post here again with news as it comes to hand.

2. identified Aug 06, 2026, 05:38 AM UTC

   We're applying mitigation measures now, and hope to have the web application and mobile apps available again soon. Will provide more updates soon.

3. identified Aug 06, 2026, 05:45 AM UTC

   The web application and mobile apps are now back up and running, however you may experience a delay in transactions being imported from bank feeds, for the next 30 minutes or so. Will continue to update here as things evolve, appreciate your patience!

4. monitoring Aug 06, 2026, 06:10 AM UTC

   The web application and mobile apps continue to be stable. However, after a bank feed sync, there will be a 15-20 minute delay to get your transactions imported into PocketSmith. This delay is likely to continue for the next few hours, and we'll update here as progress is made on reducing this delay. Thanks for your patience.

5. resolved Aug 06, 2026, 08:11 AM UTC

   Everything is now back to normal, and bank feed imports will occur swiftly after a feed sync completes. Thanks for all your patience as we worked through this issue!

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Started Apr 18, 2026, 11:38 AM UTC· resolved Apr 18, 2026, 10:05 PM UTC

1. identified Apr 18, 2026, 11:38 AM UTC

   We're currently working on an issue that is delaying syncing and transaction imports from Feeds into PocketSmith. As a result, new transactions available from a feed may take longer than usual to show in PocketSmith. Apologies for the inconvenience; we'll provide timing updates as they become available.

2. identified Apr 18, 2026, 04:39 PM UTC

   Current estimates indicate that everything will be back to normal in about 8 hours, but feed transaction syncing will continue to be delayed until then. Thanks for your continued patience, we’re continuing to monitor and will update again when we have more information.

3. resolved Apr 18, 2026, 10:05 PM UTC

   Feed syncing is now completely back to normal, without any delay for transactions being imported. Thank you for your patience!

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Started Jan 09, 2026, 08:28 AM UTC· resolved Jan 09, 2026, 10:35 AM UTC

1. identified Jan 09, 2026, 08:28 AM UTC

   Our upstream networking provider is experiencing some issues at present, resulting in delays for bank feed syncing and bringing transactions in from synced feeds. We're currently working with the upstream provider to resolve the situation, and will update here when we have more information.

2. identified Jan 09, 2026, 08:28 AM UTC

   Feed syncs appear to be completing without issue, however there is still a significant delay in new transactions coming into PocketSmith. We're continuing to work with our upstream provider, and will provide updates as they come to hand.

3. identified Jan 09, 2026, 09:22 AM UTC

   The bank feed transaction update queues are starting to clear now, and things are beginning to flow normally again. We're continuing to monitor progress and will update here once things have been fully resolved.

4. monitoring Jan 09, 2026, 10:08 AM UTC

   Queues have cleared and everything is now back to normal. We'll continue monitoring for a bit, then call the incident resolved once it's confirmed that everything is fine.

5. resolved Jan 09, 2026, 10:35 AM UTC

   Everything is confirmed working well now. Thanks for your patience while this incident was resolved!

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Started Nov 20, 2025, 07:45 PM UTC· resolved Nov 20, 2025, 09:26 PM UTC

1. investigating Nov 20, 2025, 07:45 PM UTC

   Users are currently experience intermittent issues connecting to PocketSmith. We've investigating on this side, and will post an update when we know more.

2. monitoring Nov 20, 2025, 08:08 PM UTC

   We believe that the issue relates to extensive worldwide maintenance that our upstream network provider has been performing. Things appear to have returned to normal now, but we'll continue monitoring, and investigating the cause for the issues that people have been experiencing.

3. resolved Nov 20, 2025, 09:26 PM UTC

   We're now confident that this problem has resolved. The root cause for the issue was that upstream network provider maintenance caused a significant decrease of network performance between 12pm and 3pm UTC; during this period the application wasn't unavailable, but connecting to it was significantly slower than it should be. The speed issue then had a knock-on effect of dramatically increasing the number of bank feed related jobs waiting to be processed, which occurred in a flood of these arriving to PocketSmith from around 5pm to 7pm UTC, which led to people not being able to connect to PocketSmith at all. We're currently investigating measures to alleviate knock-on issues like this in the future, but for now everything is back to normal. We appreciate all your patience during this outage!

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Started Jul 30, 2025, 09:42 PM UTC· resolved Jul 30, 2025, 11:26 PM UTC

1. investigating Jul 30, 2025, 09:42 PM UTC

   PocketSmith is currently experiencing an unexpected outage, likely with the same cause as the most recent outage. We're investigating, and will provide updates as soon as we know more. We're hoping that we should be back soon, thanks for your patience in the meantime.

2. identified Jul 30, 2025, 09:49 PM UTC

   Our upstream server providers are working on a fix presently, and we're starting to see some connectivity come back. We hope to be back online soon, and will provide more updates as they happen.

3. monitoring Jul 30, 2025, 10:18 PM UTC

   The application is now back up and running, and we're monitoring things and clearing the backlog of jobs that eventuated from the downtime. We'll post once more once we can consider the incident fully resolved. Thank you for your patience!

4. resolved Jul 30, 2025, 11:26 PM UTC

   The problem has been resolved, the backlog has cleared and processes have changed so that this issue won't occur again. Apologies for the inconvenience caused, we appreciate your patience!

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Started Jul 28, 2025, 09:44 PM UTC· resolved Jul 29, 2025, 01:26 AM UTC

1. investigating Jul 28, 2025, 09:44 PM UTC

   PocketSmith is currently experiencing an unexpected outage. We're investigating, and will provide updates as soon as we know more.

2. identified Jul 28, 2025, 09:50 PM UTC

   We've identified that the issue exists with the networking layer at our upstream provider. We're in touch with them to get the issue fixed, and will update here as soon as we know more.

3. identified Jul 28, 2025, 10:08 PM UTC

   Our upstream providers are applying fixes on their side of things, and though we're seeing some improvement, the overall application still remains down. Will update again soon.

4. identified Jul 28, 2025, 10:30 PM UTC

   The application is now up again, however some functionality is still not available, such as bank feeds. We're continuing to investigate and apply fixes.

5. monitoring Jul 28, 2025, 10:47 PM UTC

   Things are returning to normal in general, though we're still seeing some performance issues, and we have a significant backlog of jobs to reprocess following the outage. We're continuing to work on this side to return things to normal, and will update when everything is fully functional again. We appreciate your patience!

6. resolved Jul 29, 2025, 01:26 AM UTC

   All jobs have been reprocessed successfully, and everything is now back to normal again. Thanks again for your patience during this unexpected outage!

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Started May 11, 2025, 10:00 PM UTC· resolved May 12, 2025, 12:45 AM UTC

1. investigating May 11, 2025, 10:00 PM UTC

   Yodlee, one of our upstream feed providers, is currently experiencing an unplanned outage. During this time, affected feeds may be unable to sync and may show an 'Internal error'. You may also have trouble loading the Feeds section in PocketSmith. We will update this incident when we have more information from Yodlee.

2. monitoring May 11, 2025, 10:17 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 12, 2025, 12:45 AM UTC

   The issue has been resolved. Affected feeds will now be able to be synced successfully, but may show an error until next synced.

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Started Mar 11, 2025, 06:07 PM UTC· resolved Mar 12, 2025, 01:40 AM UTC

1. investigating Mar 11, 2025, 06:07 PM UTC

   We are currently experiencing an outage affecting feeds in PocketSmith. During this time, you will be unable to manage and sync your existing feeds, or add new ones. The issue is with our hosting provider for this system, we are working diligently with them. PocketSmith remains operational, and all existing data imported remains available.

2. identified Mar 11, 2025, 09:13 PM UTC

   Multiple mitigations are currently being put in place to get your feeds in PocketSmith operational again. We're working hard on getting these up and running, and will update again soon.

3. identified Mar 11, 2025, 10:33 PM UTC

   Mitigations are now in place, and we're performing final tests before switching the feeds system back to live. More updates soon.

4. monitoring Mar 11, 2025, 10:57 PM UTC

   Feeds are now back up for everyone, and we're monitoring that everything is operating normally. Once we've observed stability over the next hour, we'll close this incident. Thanks for all your patience during this unexpected downtime!

5. monitoring Mar 11, 2025, 10:58 PM UTC

   Feeds are now back up for everyone, and we're monitoring that everything is operating normally. Once we've observed stability over the next hour, we'll close this incident. Thanks for all your patience during this unexpected downtime!

6. resolved Mar 12, 2025, 01:40 AM UTC

   We're satisfied that things are now back to normal for feeds. We're sorry for the inconvenience caused, and appreciate your patience during the outage.

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Started Jan 21, 2025, 10:51 PM UTC· resolved Jan 22, 2025, 12:15 AM UTC

1. identified Jan 21, 2025, 10:51 PM UTC

   We have identified an outage with one of our upstream providers, Yodlee, which is impacting feeds powered by them. During this time, some feeds will be unable to be synced or authorized. The outage doesn't impact feeds supplied via other providers, including Akahu in New Zealand and Basiq for CDR open banking in Australia. Yodlee are investigating and we'll update when we know more.

2. resolved Jan 22, 2025, 12:15 AM UTC

   The incident has been resolved, and affected feeds will sync successfully on their next attempt. We appreciate your patience!

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Started Nov 29, 2024, 10:47 PM UTC· resolved Nov 29, 2024, 11:58 PM UTC

1. identified Nov 29, 2024, 10:47 PM UTC

   We are again today experiencing an outage with our service provider Basiq, who provide PocketSmith's Australian CDR feeds. The outage is the same issue we experienced yesterday. Affected feeds may show an 'Internal error' in PocketSmith. Basiq have been alerted and we expect them to respond shortly. Once the issue has been rectified, feeds will return to syncing normally and any new data will flow in then.

2. resolved Nov 29, 2024, 11:58 PM UTC

   Basiq have resolved the outage and affected feeds will now sync successfully on their next attempt. Thanks for your patience and apologies for the inconvenience.

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Started Nov 28, 2024, 08:09 PM UTC· resolved Nov 28, 2024, 11:13 PM UTC

1. identified Nov 28, 2024, 08:09 PM UTC

   We have identified an outage with our service provider Basiq which is causing Australian feeds in PocketSmith to fail syncing with an 'Internal error'. We expect the issue to be resolved shortly. Once resolved, your feeds will start successfully syncing and any new data will flow in then. Thanks for your patience while Basiq resolve this outage.

2. resolved Nov 28, 2024, 11:13 PM UTC

   The outage at Basiq has been resolved, and feeds will now be able to sync successfully.

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Started Oct 31, 2024, 09:03 PM UTC· resolved Nov 01, 2024, 12:47 AM UTC

1. investigating Oct 31, 2024, 09:03 PM UTC

   We've identified an issue with our upstream provider for Australian CDR feeds, Basiq, that is currently causing feeds to encounter an "Internal error" in PocketSmith when syncing. Basiq are investigating and we'll update here when we have news. Once the issue has been resolved, affected feeds will sync successfully and your data will be up to date. Thanks for your patience!

2. monitoring Oct 31, 2024, 10:30 PM UTC

   Basiq have fixed the issue, and affected feeds can now be synced successfully. We are working through correcting all affected feeds in bulk.

3. resolved Nov 01, 2024, 12:47 AM UTC

   The issue has now been fixed, thanks for your patience!

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