Pliant API had 12 outages in the last 2 years totaling 13h 19m of downtime — averaging 0.5 incidents per month.
There were 12 Pliant API outages since June 20, 2025 totaling 13h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
API documentation is currently not available, our third-party provider is working on a fix.
The problem was resolved. The API docs are available again.
We are currently experiencing issues with our sandbox environment that began yesterday. Our team is actively working on identifying and resolving the root cause. We’ll provide further updates as soon as we have more information. Thank you for your patience.
This incident has been resolved.
We are currently investigating an issue affecting API authentication. API consumers may be unable to generate bearer tokens via Auth0, which can result in failed or unauthorized API requests. Our team is actively investigating the root cause and monitoring the situation closely. We will share further updates as soon as more information is available.
A third-party provider has deployed a fix for the issue affecting API authentication and is currently monitoring the situation. API consumers should now be able to generate bearer tokens again. We are continuing to monitor closely to ensure the issue is fully resolved. We will provide a final update once stability has been confirmed.
The issue affecting API authentication has been resolved. This incident was caused by an outage with Auth0, our authentication provider, which has now been fully mitigated. API consumers are able to generate bearer tokens and access the API as expected. We will continue to monitor to ensure ongoing stability. Thank you for your patience.
A hotfix is currently being deployed to resolve the problem. We will share another update once the fix has been fully rolled out.
Update: The previously deployed fix did not resolve the issue with card issuance. Our team is actively working on an alternative solution and continuing to investigate. We will provide further updates as progress is made.
Monitoring: The latest fix has resolved the issue with card issuance. We are continuing to monitor the system to ensure stability and will provide a final update once we confirm everything is fully operational. Please note that the sandbox environment is currently still experiencing issues, and our team is actively working to fix the issues there as well.
We are continuing to monitor for any further issues.
The incident is resolved.
We’re currently investigating an issue where card issuance requests are failing with HTTP 403 and 404 responses. Some customers may be unable to issue new cards. We’ll provide an update as soon as possible.
We have identified the root cause of the issue causing card issuance to fail. Currently, new card issuance is not possible, with requests returning HTTP 403 and 404 responses. Our team is actively working on implementing a fix with the highest priority. We will provide the next update as soon as progress is confirmed.
We’re now applying a fix to resolve the issue.
We identified the problem and are currently working on fixing it fully.
The incident is affecting the PCI endpoints only now, everything else is back to normal. We deployed a fix and are monitoring the situation.
The incident on PCI endpoints is resolved and API operation is back to normal.
We experienced approximately 20 minutes of degraded service on the CaaS API due to issues with our permission evaluation layer. During this period, API calls requiring permission validation were incorrectly rejected, resulting in: 1) Entities being temporarily unavailable via the API. 2) Entity update operations failing to apply. Approximately 400 operations were affected in total. The issue has been resolved and all services are operating normally again.
We are currently investigating the incident.
The issue is mitigated and currently being monitored.
This incident has been resolved.
We observed an issue with a third party provider; some cards could not be issued during this window.
The sandbox card issuing is partly not available due to problems on the processor side. Pliant is actively working with the processor on fixing the issue.
The incident has been resolved.
We are currently investigating an issue related to the Pliant apps. Mobile app not affected. We will share updates as soon as available.
A fix has been implemented and we expect all apps to be available again.
The incident has been resolved.
The issue is identified and we are working on a solution. Only the Sandbox is affected!
The problem has been resolved. SANDBOX ONLY: Every API consumer needs to adjust their audience claim when obtaining the Bearer token for the sandbox. For details see: https://partner.getpliant.com/changelog/api-authentication-update
Currently there are problems when issuing card configs PLIANT_VIRTUAL_TRAVEL_CC_200 and PLIANT_VIRTUAL_TRAVEL_CC. The issue is identified and being worked on. No other card configs are affected.
We are continuing to work on a fix for this issue.
The issue has been resolved.