Pliant API Outage History
Pliant API is up right nowPingoru has recorded 38 incidents for Pliant API: 9 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 4 of 720 (1%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 1 | 3 of 744 (0%) |
| November 2026 | 0 | 0 of 82 (0%) |
Incidents, newest first
Major October 7, 2026 Incorrect Transaction Data in API and Payment Callbacks 2h 44m Pliant CaaS API, Pliant Pro API
Started Oct 07, 2026, 08:45 AM UTC· resolved Oct 07, 2026, 11:30 AM UTC
- identified Oct 07, 2026, 08:45 AM UTC
We have identified an issue affecting our transaction endpoint and payment callbacks, which may cause incorrect transaction data to be returned and could impact reconciliation. We are treating this issue with high priority and are actively working on a fix. We will provide an update as soon as the issue has been resolved and the endpoint is returning the correct data. Once resolved, we will also re-send affected callbacks to ensure that the correct transaction data is received. We apologize for the inconvenience and will keep you informed of our progress.
- identified Oct 07, 2026, 10:12 AM UTC
Update: We have identified the affected endpoints and callbacks and are deploying a fix as soon as possible. The following are currently impacted: * GET /api/transactions * May return duplicate transactions * GET /api/transactions/{transactionId} * POST /api/transactions/details * May return incorrect paymentReference and paymentDate * GET /api/payments/{paymentId} * May return incorrect relatedTransactions * PAYMENT_STATUS_CHANGED and PAYOUT_* callbacks * May contain incorrect relatedTransactions * Manual callback resends are affected as well We are treating this with high priority and will provide another update once the fix has been deployed and we have confirmed that the affected endpoints and callbacks are returning the correct data.
- monitoring Oct 07, 2026, 10:59 AM UTC
A fix has been deployed and the affected API endpoints and callbacks are now returning the correct data. The issue affected the association between transactions and payments in organizations with multiple card accounts. This could result in duplicate transactions being returned, incorrect paymentReference or paymentDate values, or incorrect relatedTransactions in payment data and callbacks. The underlying transactions and payments themselves were not affected. We will share guidance on recommended actions and ways to mitigate the impact in an upcoming update within the next few minutes. We continue to monitor the fix and will provide a final update once the callback resends have been completed.
- resolved Oct 07, 2026, 11:30 AM UTC
The issue has been resolved. The fix is live in production, and the affected API endpoints are returning the correct data. We have also completed the resend of affected PAYMENT_READY and PAYMENT_STATUS_CHANGED callbacks with the corrected data. The underlying transactions and payments themselves were not affected. Recommended actions: * Real-time API usage without storing data: No action is required. New API requests return the correct data. * Stored, cached, or periodically imported transaction data: We recommend re-fetching the transaction data to replace any potentially affected data. * Payment callbacks: No action is required. The affected callbacks have been re-sent with the corrected data. * Data already processed downstream: We recommend re-fetching the data from Pliant and reconciling downstream records against the corrected data. Please contact us if you need assistance with re-syncing or reconciliation. We apologize for the inconvenience caused.
Notice September 5, 2026 Intermittent 403 Responses on CaaS/Pro API 5h
Started Sep 05, 2026, 06:30 AM UTC· resolved Sep 05, 2026, 11:30 AM UTC
- resolved Sep 05, 2026, 06:30 AM UTC
On September 5, between approximately 08:30 and 13:30 CEST, some CaaS/Pro API requests intermittently returned HTTP 403 responses across several endpoints, including transaction fetching. The issue was caused by a third-party provider supporting our permission layer. Requests failed closed: no unauthorized access was granted and no data was changed as a result of the incident. The provider deployed a fix on the same day, and the issue has not recurred. We have since added dedicated monitoring for this failure mode and significantly reduced load on the permission layer. Customers who experienced gaps in data retrieval during the affected period can re-fetch the affected data to bring their systems back in sync.
Notice July 16, 2026 Sandbox UI Degraded Performance 7h
Started Jul 16, 2026, 07:00 AM UTC· resolved Jul 16, 2026, 02:00 PM UTC
- resolved Jul 16, 2026, 05:30 AM UTC
Investigating Between 07:00 and 14:00 UTC (adjust timezone if needed), the Sandbox UI experienced degraded performance and was unavailable for some users. During this period, some Sandbox API endpoints were also impacted, resulting in intermittent request failures. Resolved The issue has been resolved and all Sandbox UI and API services are operating normally. We apologize for the inconvenience and appreciate your patience while we worked to restore service.
Notice May 27, 2026 Documentation currently not available 4h 31m Pliant CaaS API, Pliant CaaS & Pro API, Pliant Pro API
Started May 27, 2026, 02:25 PM UTC· resolved May 27, 2026, 06:56 PM UTC
- identified May 27, 2026, 02:25 PM UTC
API documentation is currently not available, our third-party provider is working on a fix.
- resolved May 27, 2026, 06:56 PM UTC
The problem was resolved. The API docs are available again.
Minor April 24, 2026 Investigating issues in Sandbox Environment 1h 57m Pliant CaaS & Pro API
Started Apr 24, 2026, 07:26 AM UTC· resolved Apr 24, 2026, 09:23 AM UTC
- investigating Apr 24, 2026, 07:26 AM UTC
We are currently experiencing issues with our sandbox environment that began yesterday. Our team is actively working on identifying and resolving the root cause. We’ll provide further updates as soon as we have more information. Thank you for your patience.
- resolved Apr 24, 2026, 09:23 AM UTC
This incident has been resolved.
Major April 22, 2026 API Authentication Issues 31m Pliant CaaS API, Pliant Pro API
Started Apr 22, 2026, 06:52 PM UTC· resolved Apr 22, 2026, 07:24 PM UTC
- investigating Apr 22, 2026, 06:52 PM UTC
We are currently investigating an issue affecting API authentication. API consumers may be unable to generate bearer tokens via Auth0, which can result in failed or unauthorized API requests. Our team is actively investigating the root cause and monitoring the situation closely. We will share further updates as soon as more information is available.
- monitoring Apr 22, 2026, 07:05 PM UTC
A third-party provider has deployed a fix for the issue affecting API authentication and is currently monitoring the situation. API consumers should now be able to generate bearer tokens again. We are continuing to monitor closely to ensure the issue is fully resolved. We will provide a final update once stability has been confirmed.
- resolved Apr 22, 2026, 07:24 PM UTC
The issue affecting API authentication has been resolved. This incident was caused by an outage with Auth0, our authentication provider, which has now been fully mitigated. API consumers are able to generate bearer tokens and access the API as expected. We will continue to monitor to ensure ongoing stability. Thank you for your patience.
Critical April 2, 2026 Card Issuance is not possible 1h 6m Pliant CaaS API, Pliant Pro API
Started Apr 02, 2026, 07:17 AM UTC· resolved Apr 02, 2026, 08:23 AM UTC
- identified Apr 02, 2026, 07:17 AM UTC
A hotfix is currently being deployed to resolve the problem. We will share another update once the fix has been fully rolled out.
- identified Apr 02, 2026, 07:34 AM UTC
Update: The previously deployed fix did not resolve the issue with card issuance. Our team is actively working on an alternative solution and continuing to investigate. We will provide further updates as progress is made.
- monitoring Apr 02, 2026, 07:43 AM UTC
Monitoring: The latest fix has resolved the issue with card issuance. We are continuing to monitor the system to ensure stability and will provide a final update once we confirm everything is fully operational. Please note that the sandbox environment is currently still experiencing issues, and our team is actively working to fix the issues there as well.
- monitoring Apr 02, 2026, 07:44 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 02, 2026, 08:23 AM UTC
The incident is resolved.
Critical March 9, 2026 Card issuance failing (403/404) 1h 26m Pliant CaaS API, Pliant Pro API
Started Mar 09, 2026, 02:12 PM UTC· resolved Mar 09, 2026, 03:39 PM UTC
- investigating Mar 09, 2026, 02:12 PM UTC
We’re currently investigating an issue where card issuance requests are failing with HTTP 403 and 404 responses. Some customers may be unable to issue new cards. We’ll provide an update as soon as possible.
- investigating Mar 09, 2026, 02:27 PM UTC
We have identified the root cause of the issue causing card issuance to fail. Currently, new card issuance is not possible, with requests returning HTTP 403 and 404 responses. Our team is actively working on implementing a fix with the highest priority. We will provide the next update as soon as progress is confirmed.
- investigating Mar 09, 2026, 02:54 PM UTC
We’re now applying a fix to resolve the issue.
- identified Mar 09, 2026, 03:18 PM UTC
We identified the problem and are currently working on fixing it fully.
- monitoring Mar 09, 2026, 03:21 PM UTC
The incident is affecting the PCI endpoints only now, everything else is back to normal. We deployed a fix and are monitoring the situation.
- resolved Mar 09, 2026, 03:39 PM UTC
The incident on PCI endpoints is resolved and API operation is back to normal.
Notice February 20, 2026 CaaS API – Temporary Permission Check Failures (20 min) –
Started Feb 20, 2026, 01:30 AM UTC· resolved Feb 20, 2026, 01:30 AM UTC
- resolved Feb 20, 2026, 01:30 AM UTC
We experienced approximately 20 minutes of degraded service on the CaaS API due to issues with our permission evaluation layer. During this period, API calls requiring permission validation were incorrectly rejected, resulting in: 1) Entities being temporarily unavailable via the API. 2) Entity update operations failing to apply. Approximately 400 operations were affected in total. The issue has been resolved and all services are operating normally again.
Major October 14, 2025 Card issuing interrupted 32m Pliant CaaS API, Pliant Pro API
Started Oct 14, 2025, 02:14 PM UTC· resolved Oct 14, 2025, 02:46 PM UTC
- investigating Oct 14, 2025, 02:14 PM UTC
We are currently investigating the incident.
- monitoring Oct 14, 2025, 02:18 PM UTC
The issue is mitigated and currently being monitored.
- resolved Oct 14, 2025, 02:46 PM UTC
This incident has been resolved.
Notice September 15, 2025 Cards cannot be issued –
Started Sep 15, 2025, 07:00 AM UTC· resolved Sep 15, 2025, 07:00 AM UTC
- resolved Sep 15, 2025, 07:00 AM UTC
We observed an issue with a third party provider; some cards could not be issued during this window.
Major September 11, 2025 Sandbox-only: card issuance partly not available 31m Pliant CaaS & Pro API
Started Sep 11, 2025, 11:51 AM UTC· resolved Sep 11, 2025, 12:23 PM UTC
- identified Sep 11, 2025, 11:51 AM UTC
The sandbox card issuing is partly not available due to problems on the processor side. Pliant is actively working with the processor on fixing the issue.
- resolved Sep 11, 2025, 12:23 PM UTC
The incident has been resolved.
Major August 20, 2025 Cards cannot be issued 19m Pliant CaaS API, Pliant CaaS & Pro API, Pliant Pro API
Started Aug 20, 2025, 12:04 PM UTC· resolved Aug 20, 2025, 12:24 PM UTC
- investigating Aug 20, 2025, 12:04 PM UTC
We are currently investing an issue affecting card issuing.
- resolved Aug 20, 2025, 12:24 PM UTC
The incident has been resolved.
Major August 4, 2025 Unavailability of Pliant apps 12m Pliant CaaS API, Pliant CaaS & Pro API, Pliant Pro API
Started Aug 04, 2025, 02:31 PM UTC· resolved Aug 04, 2025, 02:43 PM UTC
- investigating Aug 04, 2025, 02:31 PM UTC
We are currently investigating an issue related to the Pliant apps. Mobile app not affected. We will share updates as soon as available.
- monitoring Aug 04, 2025, 02:38 PM UTC
A fix has been implemented and we expect all apps to be available again.
- resolved Aug 04, 2025, 02:43 PM UTC
The incident has been resolved.
Major July 17, 2025 Problems with obtaining Bearer Token on Sandbox environment 1h 41m Pliant CaaS & Pro API
Started Jul 17, 2025, 10:44 AM UTC· resolved Jul 17, 2025, 12:25 PM UTC
- identified Jul 17, 2025, 10:44 AM UTC
The issue is identified and we are working on a solution. Only the Sandbox is affected!
- resolved Jul 17, 2025, 12:25 PM UTC
The problem has been resolved. SANDBOX ONLY: Every API consumer needs to adjust their audience claim when obtaining the Bearer token for the sandbox. For details see: https://partner.getpliant.com/changelog/api-authentication-update
Major June 20, 2025 Card issuing interrupted for card configs PLIANT_VIRTUAL_TRAVEL_CC_200 and PLIANT_VIRTUAL_TRAVEL_CC 47m Pliant CaaS API, Pliant CaaS & Pro API, Pliant Pro API
Started Jun 20, 2025, 10:00 AM UTC· resolved Jun 20, 2025, 10:48 AM UTC
- identified Jun 20, 2025, 10:00 AM UTC
Currently there are problems when issuing card configs PLIANT_VIRTUAL_TRAVEL_CC_200 and PLIANT_VIRTUAL_TRAVEL_CC. The issue is identified and being worked on. No other card configs are affected.
- identified Jun 20, 2025, 10:09 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 20, 2025, 10:48 AM UTC
The issue has been resolved.
Major May 7, 2025 Card issuing interrupted due to failure on processor side 18m Pliant CaaS API, Pliant Pro API
Started May 07, 2025, 09:33 AM UTC· resolved May 07, 2025, 09:51 AM UTC
- investigating May 07, 2025, 09:33 AM UTC
We are currently investigating the incident.
- identified May 07, 2025, 09:34 AM UTC
The issue has been identified on the processor side and is currently mitigated.
- monitoring May 07, 2025, 09:46 AM UTC
The processor fixed the issue and we are monitoring the situation.
- resolved May 07, 2025, 09:51 AM UTC
The incident has been resolved.
Major May 5, 2025 Travel Cards cannot be issued 13m Pliant CaaS API, Pliant CaaS & Pro API, Pliant Pro API
Started May 05, 2025, 01:53 PM UTC· resolved May 05, 2025, 02:07 PM UTC
- investigating May 05, 2025, 01:53 PM UTC
Due to a processor issue travel cards cannot be created currently. We're investigating the problem.
- identified May 05, 2025, 01:57 PM UTC
The issue has been identified and we're working on a fix.
- resolved May 05, 2025, 02:07 PM UTC
The incident has been resolved.
Notice April 30, 2025 Travel Cards cannot be issued 4m Pliant CaaS API, Pliant CaaS & Pro API, Pliant Pro API
Started Apr 30, 2025, 03:30 PM UTC· resolved Apr 30, 2025, 03:35 PM UTC
- monitoring Apr 30, 2025, 03:30 PM UTC
Due to a processor issue travel cards cannot be created. We have identified the issue.
- resolved Apr 30, 2025, 03:35 PM UTC
The issue has been resolved.
Major March 28, 2025 Card issuing interrupted 14m Pliant CaaS API, Pliant Pro API
Started Mar 28, 2025, 03:53 PM UTC· resolved Mar 28, 2025, 04:07 PM UTC
- investigating Mar 28, 2025, 03:53 PM UTC
We are investigating the issue
- identified Mar 28, 2025, 03:56 PM UTC
The issue is identified and a fix is currently rolled out.
- monitoring Mar 28, 2025, 03:57 PM UTC
A fix is released and we are monitoring the situation.
- resolved Mar 28, 2025, 04:07 PM UTC
The incident has been resolved.
Notice March 18, 2025 Account Statement Imports Outage –
Started Mar 18, 2025, 08:30 AM UTC· resolved Mar 18, 2025, 08:30 AM UTC
- resolved Mar 18, 2025, 08:30 AM UTC
Due to an issue from our partner bank we're currently experiencing downgraded performance regarding account statement imports. In details, affected parties will notice: - Pending transactions that remain unprocessed - Balances not updating (especially for prefunded accounts or wire transfers) - Bill payments being impacted, as transactions are still unconfirmed Additionally, impacted accounts have not been reconciled since Monday 17.03. We escalated the issue to our partner bank, pushing to have a complete fix as soon as possible, and are monitoring the performance and requests for affected customers.
Major February 20, 2025 Card-related APIs / card iFrame currently experiencing an outage 2h 9m Pliant CaaS API, Pliant Pro API
Started Feb 20, 2025, 01:43 PM UTC· resolved Feb 20, 2025, 03:53 PM UTC
- investigating Feb 20, 2025, 01:43 PM UTC
We are currently investigating the issue.
- monitoring Feb 20, 2025, 01:56 PM UTC
A fix has been deployed and we are monitoring the system.
- resolved Feb 20, 2025, 03:53 PM UTC
The incident has been resolved.
Major November 15, 2024 Card Entity Issues 3h 4m Pliant CaaS API, Pliant Pro API
Started Nov 15, 2024, 10:07 AM UTC· resolved Nov 15, 2024, 01:11 PM UTC
- identified Nov 15, 2024, 10:07 AM UTC
We are currently experiencing an issue related to the card entity. Our team has identified the root cause and is actively working to implement a solution. Impact: * Cards are not displaying correctly in the Pliant applications. * Card management functions (e.g., replace, issue) are currently limited. Current Status: Our engineering team is diligently working on a fix and making progress toward restoring full functionality. We will share updates as they become available. We sincerely apologize for the disruption and appreciate your understanding and patience during this time.
- monitoring Nov 15, 2024, 12:29 PM UTC
The issues have been fixed and we are monitoring the state of the system.
- resolved Nov 15, 2024, 01:11 PM UTC
This incident has been resolved.
Notice November 14, 2024 Sandbox Environment Unavailable 25m Pliant CaaS & Pro API
Started Nov 14, 2024, 01:13 PM UTC· resolved Nov 14, 2024, 01:38 PM UTC
- identified Nov 14, 2024, 01:13 PM UTC
We are currently experiencing an outage in our sandbox environment, which is unavailable for all users. Our team has identified the root cause and is actively working to implement a solution. Impact: * Users are unable to access the sandbox environment for testing and development. * Any workflows or processes reliant on the sandbox environment are temporarily paused. Current Status: Our engineering team is in the process of applying a fix, and we estimate that the environment will be restored within the next few hours. We are monitoring the situation closely to ensure a smooth and swift resolution. We will provide an update as soon as the environment is fully operational or if the estimated resolution time changes. We apologize for the disruption and appreciate your patience as we work to restore full functionality.
- monitoring Nov 14, 2024, 01:20 PM UTC
Fixed and being monitored.
- resolved Nov 14, 2024, 01:38 PM UTC
This incident has been resolved.