Resolved after 31 minutes, affecting Pliant CaaS API and Pliant Pro API, on April 22, 2026.
The issue affecting API authentication has been resolved. This incident was caused by an outage with Auth0, our authentication provider, which has now been fully mitigated. API consumers are able to generate bearer tokens and access the API as expected. We will continue to monitor to ensure ongoing stability. Thank you for your patience.
Affected components
Update timeline
- investigating Apr 22, 2026, 06:52 PM UTC
We are currently investigating an issue affecting API authentication. API consumers may be unable to generate bearer tokens via Auth0, which can result in failed or unauthorized API requests. Our team is actively investigating the root cause and monitoring the situation closely. We will share further updates as soon as more information is available.
- monitoring Apr 22, 2026, 07:05 PM UTC
A third-party provider has deployed a fix for the issue affecting API authentication and is currently monitoring the situation. API consumers should now be able to generate bearer tokens again. We are continuing to monitor closely to ensure the issue is fully resolved. We will provide a final update once stability has been confirmed.
- resolved Apr 22, 2026, 07:24 PM UTC
The issue affecting API authentication has been resolved. This incident was caused by an outage with Auth0, our authentication provider, which has now been fully mitigated. API consumers are able to generate bearer tokens and access the API as expected. We will continue to monitor to ensure ongoing stability. Thank you for your patience.
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