Resolved after 1 hour 6 minutes, affecting Pliant CaaS API and Pliant Pro API, on April 2, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Apr 02, 2026, 07:17 AM UTC
A hotfix is currently being deployed to resolve the problem. We will share another update once the fix has been fully rolled out.
- identified Apr 02, 2026, 07:34 AM UTC
Update: The previously deployed fix did not resolve the issue with card issuance. Our team is actively working on an alternative solution and continuing to investigate. We will provide further updates as progress is made.
- monitoring Apr 02, 2026, 07:43 AM UTC
Monitoring: The latest fix has resolved the issue with card issuance. We are continuing to monitor the system to ensure stability and will provide a final update once we confirm everything is fully operational. Please note that the sandbox environment is currently still experiencing issues, and our team is actively working to fix the issues there as well.
- monitoring Apr 02, 2026, 07:44 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 02, 2026, 08:23 AM UTC
The incident is resolved.
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