Pliant API experienced a major incident on July 18, 2024 affecting Pliant CaaS API and Pliant Pro API, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Pliant CaaS APIPliant Pro API
Update timeline
- investigating Jul 18, 2024, 01:14 PM UTC
Currently, we are investigating an infrastructure issue that impacts all endpoints related to sensitive card data. Basically https://pci-api.getpliant.com is not reachable right now.
- identified Jul 18, 2024, 01:27 PM UTC
The issue has been identified and a fix is being shipped
- monitoring Jul 18, 2024, 01:36 PM UTC
A fix has been implemented and we are monitoring the results. Some cards are currently in pending state and are going to be issued asap.
- resolved Jul 18, 2024, 01:43 PM UTC
This incident was resolved. All pending cards have been re-issued.