Pliant API incident

Card issuance & card management not available

Critical Resolved View vendor source →

Pliant API experienced a critical incident on August 7, 2024 affecting Pliant CaaS API and Pliant Pro API, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2024, 01:13 PM UTC
Resolved
Aug 07, 2024, 01:42 PM UTC
Duration
29m
Detected by Pingoru
Aug 07, 2024, 01:13 PM UTC

Affected components

Pliant CaaS APIPliant Pro API

Update timeline

  1. investigating Aug 07, 2024, 01:13 PM UTC

    We are currently investigating an issue affecting our card issuance and management services. At this time, the endpoints for issuing and accessing cards are unavailable. Our team is working diligently to resolve the problem as quickly as possible. We apologize for any inconvenience and appreciate your patience.

  2. investigating Aug 07, 2024, 01:14 PM UTC

    We identified the issue, a fix is in progress

  3. monitoring Aug 07, 2024, 01:29 PM UTC

    A fix has been implemented and the API is back operational.

  4. monitoring Aug 07, 2024, 01:31 PM UTC

    A fix has been implemented and we are monitoring results

  5. resolved Aug 07, 2024, 01:42 PM UTC

    This incident has been resolved