Pliant API incident

Degraded Card Issuing Performance

Minor Resolved View vendor source →

Pliant API experienced a minor incident on October 14, 2024 affecting Pliant CaaS API and Pliant Pro API, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2024, 01:22 PM UTC
Resolved
Oct 14, 2024, 04:19 PM UTC
Duration
2h 57m
Detected by Pingoru
Oct 14, 2024, 01:22 PM UTC

Affected components

Pliant CaaS APIPliant Pro API

Update timeline

  1. investigating Oct 14, 2024, 01:22 PM UTC

    We are currently investigating the issue.

  2. monitoring Oct 14, 2024, 01:59 PM UTC

    The issue has been identified, stabilised and we are monitoring the situation closely

  3. monitoring Oct 14, 2024, 02:34 PM UTC

    There can be increased latency in card operations at the moment.

  4. monitoring Oct 14, 2024, 04:19 PM UTC

    We have roled out an update which should resolve the higher latest issue and continue monitoring

  5. resolved Oct 14, 2024, 04:19 PM UTC

    Operations are back to normal, we will release an additional improvement ~7:00pm CEST.