Pliant API incident

Account Statement Imports Outage

Notice Resolved View vendor source →

Pliant API experienced a notice incident on March 24, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 02:47 PM UTC
Resolved
Mar 18, 2025, 08:30 AM UTC
Duration
Detected by Pingoru
Mar 24, 2025, 02:47 PM UTC

Update timeline

  1. resolved Mar 24, 2025, 02:47 PM UTC

    Due to an issue from our partner bank we're currently experiencing downgraded performance regarding account statement imports. In details, affected parties will notice: - Pending transactions that remain unprocessed - Balances not updating (especially for prefunded accounts or wire transfers) - Bill payments being impacted, as transactions are still unconfirmed Additionally, impacted accounts have not been reconciled since Monday 17.03. We escalated the issue to our partner bank, pushing to have a complete fix as soon as possible, and are monitoring the performance and requests for affected customers.