Pliant API incident

Card issuing interrupted due to failure on processor side

Major Resolved View vendor source →

Pliant API experienced a major incident on May 7, 2025 affecting Pliant CaaS API and Pliant Pro API, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 09:33 AM UTC
Resolved
May 07, 2025, 09:51 AM UTC
Duration
18m
Detected by Pingoru
May 07, 2025, 09:33 AM UTC

Affected components

Pliant CaaS APIPliant Pro API

Update timeline

  1. investigating May 07, 2025, 09:33 AM UTC

    We are currently investigating the incident.

  2. identified May 07, 2025, 09:34 AM UTC

    The issue has been identified on the processor side and is currently mitigated.

  3. monitoring May 07, 2025, 09:46 AM UTC

    The processor fixed the issue and we are monitoring the situation.

  4. resolved May 07, 2025, 09:51 AM UTC

    The incident has been resolved.