Is Plexia Service down?

Please note that we are investigating an issue causing some faxes to be delayed sending out. Faxes can be created and queued as normal, and will send out once the issue is resolved.

This issue has been fixed and the backlog of queued faxes is sending out.

The outgoing faxes are back to normal.

The "Send to Office" function to send a fax to another office is down at the moment. The development team is aware and investigating the issue. We apologize for any inconvenience that this has caused and will update you when we have more information. In the meantime, faxes can be forwarded from the Flexbox using zip: 1. Open the fax. 2. Click the "Send Forward" button on the top of the window. 3. Search the for recipient and make sure that "Zip to" is selected as the option in the send method drop-down. Please let us know if you have any trouble sending zips.

The "Send to Office" function has been restored.

We are aware of an issue impacting the ability to print or fax through Plexia. We are investigating this currently.

Update: Added additional resources to the server. Issue appears to be resolved. Please log out, then login, and retry sending fax or print

The issue affecting printing and faxing in Plexia has been resolved. The cause was a background service that prepares documents for printing and faxing, which became overloaded and stopped responding. While we applied the fix, we had to temporarily move EMR traffic to other servers. As a result, some users, including those who were not affected by the printing and faxing issue, may have also found Plexia EMR very slow or unavailable between 11:35 AM and 12:10 PM. Everything is now working normally, and we are closely monitoring the system. We apologize for the inconvenience and thank you for your patience.

We are aware some users are experiencing intermittent issues in making updates to patient charts. We are investigating this issue, and will provide further updates once this is resolved. Thank you for your patience.

Personal Profile Update Lock/Freezing Issue Some users have been experiencing an issue where clicking Add Patient or Update Patient on the Personal Profile freezes: the button stays greyed out and the changes aren’t saved. This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.

This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.

We are aware the general slowness issue reported yesterday is impacting some users again this morning. This is being investigated once more. We will provide further updates once this is resolved.

Personal Profile Update Lock/Freezing Issue Some users have been experiencing an issue where clicking Add Patient or Update Patient on the Personal Profile freezes: the button stays greyed out and the changes aren’t saved. This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.

This isn’t caused by slowness or server performance. It appears to be a bug in how some web browsers, such as Chrome and Edge, optimize pages behind the scenes, and we’re continuing to track it. We released a workaround fix October 9th for this issue in Chrome and Edge. It took effect automatically starting October 10, with no need to clear your cache or use incognito. If the problem continues, please contact Plexia Support by memo or phone.