Plexia Service experienced a major incident on October 13, 2026, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 13, 2026, 06:19 PM UTC
We are aware of an issue impacting the ability to print or fax through Plexia. We are investigating this currently.
- investigating Oct 13, 2026, 07:21 PM UTC
Update: Added additional resources to the server. Issue appears to be resolved. Please log out, then login, and retry sending fax or print
- resolved Oct 13, 2026, 07:57 PM UTC
The issue affecting printing and faxing in Plexia has been resolved. The cause was a background service that prepares documents for printing and faxing, which became overloaded and stopped responding. While we applied the fix, we had to temporarily move EMR traffic to other servers. As a result, some users, including those who were not affected by the printing and faxing issue, may have also found Plexia EMR very slow or unavailable between 11:35 AM and 12:10 PM. Everything is now working normally, and we are closely monitoring the system. We apologize for the inconvenience and thank you for your patience.