Playbook Outage History

Playbook is up right now

Playbook had 18 outages in the last 2 years totaling 79h 5m of downtime — averaging 0.7 incidents per month.

There were 18 Playbook outages since May 22, 2024 totaling 79h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.playbook.com

Minor May 12, 2026

Upload speed may be affected

Detected by Pingoru
May 12, 2026, 05:50 PM UTC
Resolved
May 12, 2026, 06:06 PM UTC
Duration
15m
Affected: Playbook WebPlaybook Mobile
Timeline · 4 updates
  1. investigating May 12, 2026, 05:50 PM UTC

    We've received several reports of slow upload speeds under certain conditions and are currently investigating.

  2. identified May 12, 2026, 05:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 12, 2026, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 12, 2026, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 15, 2026

Delayed delivery of email login links

Detected by Pingoru
Apr 15, 2026, 01:30 PM UTC
Resolved
Apr 15, 2026, 05:22 PM UTC
Duration
3h 51m
Affected: Playbook Web
Timeline · 3 updates
  1. investigating Apr 15, 2026, 01:30 PM UTC

    Some users may experience delays receiving one-time login links via email. Login functionality is not down — links are still being delivered, but slower than expected. We are actively investigating the cause and will provide updates as we have them.

  2. monitoring Apr 15, 2026, 05:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 15, 2026, 05:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2026

Asset previews missing

Detected by Pingoru
Mar 05, 2026, 10:06 PM UTC
Resolved
Mar 06, 2026, 10:31 PM UTC
Duration
1d
Affected: Playbook WebPlaybook Mobile
Timeline · 4 updates
  1. investigating Mar 05, 2026, 10:06 PM UTC

    We are investigating an issue where asset previews are not displaying. All files remain safe. Our team is working on recovering the previews.

  2. identified Mar 06, 2026, 01:36 AM UTC

    Asset previews have now been restored. Some related features may still be recovering as our systems finish stabilizing.

  3. monitoring Mar 06, 2026, 07:41 PM UTC

    A fix has been implemented. We are continuing to monitor performance as our systems fully stabilizes.

  4. resolved Mar 06, 2026, 10:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 16, 2026

Upload Issues

Detected by Pingoru
Feb 16, 2026, 11:03 AM UTC
Resolved
Feb 16, 2026, 11:58 AM UTC
Duration
55m
Affected: Playbook WebPlaybook Mobile
Timeline · 2 updates
  1. identified Feb 16, 2026, 11:03 AM UTC

    Our downstream provider Cloudflare is currently having issues, which is impacting uploads. Uploads may error until their incident is resolved.

  2. resolved Feb 16, 2026, 11:58 AM UTC

    Cloudflare has fixed the issue and systems are operational again.

Read the full incident report →

Critical November 18, 2025

Playbook app is unavailable in some regions

Detected by Pingoru
Nov 18, 2025, 11:45 AM UTC
Resolved
Nov 18, 2025, 02:45 PM UTC
Duration
2h 59m
Affected: Playbook Web
Timeline · 3 updates
  1. investigating Nov 18, 2025, 12:11 PM UTC

    We are currently investigating an issue with our upstream provider.

  2. resolved Nov 18, 2025, 12:20 PM UTC

    Our upstream provider has resolved their issue.

  3. postmortem Nov 18, 2025, 12:27 PM UTC

    Due to a global outage in our upstream provider \(Cloudflare\), the app was unavailable in some regions.

Read the full incident report →

Critical June 12, 2025

Images experiencing issues

Detected by Pingoru
Jun 12, 2025, 06:51 PM UTC
Resolved
Jun 12, 2025, 08:35 PM UTC
Duration
1h 44m
Affected: Playbook WebPlaybook Mobile
Timeline · 3 updates
  1. identified Jun 12, 2025, 06:51 PM UTC

    Our upstream provider for storing images is experiencing issues.

  2. monitoring Jun 12, 2025, 08:32 PM UTC

    Services appear to have recovered.

  3. resolved Jun 12, 2025, 08:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2025

Published pages not rendering

Detected by Pingoru
Jun 12, 2025, 06:35 PM UTC
Resolved
Jun 12, 2025, 08:34 PM UTC
Duration
1h 59m
Affected: Playbook Web
Timeline · 3 updates
  1. identified Jun 12, 2025, 06:35 PM UTC

    Our upstream provider is experiencing issues that are preventing published pages from rendering.

  2. monitoring Jun 12, 2025, 08:33 PM UTC

    Services have recorered

  3. resolved Jun 12, 2025, 08:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 23, 2025

Email delivery from Playbook is currently degraded

Detected by Pingoru
Apr 23, 2025, 11:56 AM UTC
Resolved
Apr 23, 2025, 12:00 PM UTC
Duration
3m
Affected: Playbook Web
Timeline · 3 updates
  1. identified Apr 23, 2025, 11:56 AM UTC

    Email notifications, including magic links, may be delayed.

  2. monitoring Apr 23, 2025, 12:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2025, 12:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2025

Uploading issues for Artist & Designer plan

Detected by Pingoru
Apr 17, 2025, 08:19 PM UTC
Resolved
Apr 17, 2025, 08:42 PM UTC
Duration
22m
Affected: Playbook Web
Timeline · 3 updates
  1. identified Apr 17, 2025, 08:19 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Apr 17, 2025, 08:42 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 17, 2025, 08:42 PM UTC

    We are continuing to work on a fix for this issue.

Read the full incident report →

Major March 25, 2025

API is unavailable

Detected by Pingoru
Mar 25, 2025, 05:00 PM UTC
Resolved
Mar 25, 2025, 05:00 PM UTC
Duration
—
Affected: Playbook WebPlaybook Mobile
Timeline · 1 update
  1. resolved Mar 25, 2025, 05:13 PM UTC

    An issue with our deployment pipeline allowed some unapproved code to be deployed. We immediately noticed and reverted the code.

Read the full incident report →

Major March 11, 2025

Playbook site not loading for some users

Detected by Pingoru
Mar 11, 2025, 04:35 AM UTC
Resolved
Mar 11, 2025, 04:52 AM UTC
Duration
17m
Affected: Playbook Web
Timeline · 4 updates
  1. investigating Mar 11, 2025, 04:35 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 11, 2025, 04:36 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 11, 2025, 04:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2025, 04:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 13, 2025

Playbook is temporarily unavailable

Detected by Pingoru
Feb 13, 2025, 11:01 PM UTC
Resolved
Feb 13, 2025, 11:06 PM UTC
Duration
4m
Affected: Playbook Web
Timeline · 2 updates
  1. investigating Feb 13, 2025, 11:11 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 13, 2025, 11:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 10, 2025

Delay in processing of background jobs

Detected by Pingoru
Feb 10, 2025, 10:00 PM UTC
Resolved
Feb 10, 2025, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 11, 2025, 02:46 PM UTC

    A routine update to our dependencies caused certain requests to Google Cloud Platform to fail. This temporarily delayed background jobs like thumbnail creation, zip downloads, and video conversion. All jobs have been reprocessed.

Read the full incident report →

Major August 21, 2024

Playbook webapp isn't available in some regions

Detected by Pingoru
Aug 21, 2024, 07:26 PM UTC
Resolved
Aug 21, 2024, 07:31 PM UTC
Duration
4m
Affected: Playbook Web
Timeline · 3 updates
  1. investigating Aug 21, 2024, 07:26 PM UTC

    We are currently investigating this issue.

  2. identified Aug 21, 2024, 07:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 21, 2024, 07:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 3, 2024

Webapp may be unavailable in some regions

Detected by Pingoru
Aug 03, 2024, 12:00 AM UTC
Resolved
Aug 03, 2024, 01:00 AM UTC
Duration
59m
Affected: Playbook Web
Timeline · 4 updates
  1. investigating Aug 03, 2024, 11:03 AM UTC

    We are currently investigating this issue.

  2. identified Aug 03, 2024, 11:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 03, 2024, 11:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 03, 2024, 11:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 18, 2024

Webapp not available

Detected by Pingoru
Jul 18, 2024, 07:47 PM UTC
Resolved
Jul 18, 2024, 08:04 PM UTC
Duration
17m
Affected: Playbook Web
Timeline · 2 updates
  1. investigating Jul 18, 2024, 08:04 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 18, 2024, 08:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 22, 2024

Webapp not available in some regions

Detected by Pingoru
May 22, 2024, 04:46 PM UTC
Resolved
May 22, 2024, 05:03 PM UTC
Duration
16m
Affected: Playbook Web
Timeline · 4 updates
  1. investigating May 22, 2024, 04:46 PM UTC

    We are currently investigating this issue.

  2. investigating May 22, 2024, 04:49 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 22, 2024, 05:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 22, 2024, 05:03 PM UTC

    This incident has been resolved.

Read the full incident report →