Platform Science incident
Investigating service disruption on SOLID application
Platform Science experienced a major incident on December 17, 2025 affecting Solid, lasting 4d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 17, 2025, 02:13 PM UTC
We are currently investigating an issue affecting SOLID Expert customers where previously configured locks on expenses and bonuses may no longer be applied, which could lead to unintended automatic changes. In addition, some users may temporarily be unable to lock or unlock expenses and bonuses. Application administrators can review user permissions in the application settings if needed. Our teams are actively working to identify the cause and restore normal behavior. Further updates will be shared as soon as more information becomes available.
- identified Dec 17, 2025, 02:33 PM UTC
The issue has been identified, and a fix is being implemented. We apologize for any disruption this may cause and will provide further updates as the situation progresses.
- identified Dec 18, 2025, 08:36 AM UTC
A fix addressing the issue affecting expense and bonus locks is currently being tested. Our teams are closely monitoring the situation while validation is ongoing. Further updates will be shared once testing of the fix is completed.
- identified Dec 19, 2025, 03:42 PM UTC
The configured locks have been restored, with further improvements ongoing to ensure full stability. We may schedule a maintenance session in the coming days for these improvements. We will keep you informed.
- resolved Dec 21, 2025, 05:44 PM UTC
SOLID services are now operating normally, and we will continue to monitor to ensure stability. We remain actively engaged to ensure system stability is maintained.