Platform Science incident
Service Interruption: Mapping Functionality in FleetHours
Platform Science experienced a major incident on March 11, 2026 affecting FleetHours (SaaS) and FleetHours Web, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2026, 08:25 AM UTC
We are currently experiencing an issue with the mapping display within FleetHours. Customers will temporarily be unable to view or use maps within the FleetHours. Our team is actively working to renew the license and restore service as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.
- investigating Mar 11, 2026, 08:35 AM UTC
We are continuing to investigate this issue.
- identified Mar 11, 2026, 11:38 AM UTC
The issue has been identified, and a fix is being implemented. We apologize for any inconvenience this may cause. Please contact support if you have further questions.
- identified Mar 12, 2026, 12:57 PM UTC
We are currently awaiting final verification from our service provider to restore mapping services. Our team is monitoring the situation closely and will confirm as soon as the maps are back online. We apologize for the continued inconvenience.
- resolved Mar 12, 2026, 03:45 PM UTC
We are pleased to announce that the mapping functionality in FleetHours has been fully restored. Thank you for your patience and understanding during this period.