Platform Science incident
Service disruption: Delayed Data Processing
Platform Science experienced a major incident on April 14, 2026 affecting Trace Processing, lasting 8h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2026, 10:59 AM UTC
We are currently investigating performance issues affecting our trace processing pipeline. As a result, users may experience a delays in data appearing on their dashboards. Our engineering team is fully mobilized to restore normal service as quickly as possible. We sincerely apologize for this disruption.
- identified Apr 14, 2026, 11:25 AM UTC
The issue has been identified and a fix is currently being implemented. We are working to restore normal service. We apologize for any inconvenience this may cause
- monitoring Apr 14, 2026, 12:16 PM UTC
A fix has been deployed, and we are currently monitoring the recovery. We expect the processing backlog to clear shortly. Thank you for your patience.
- resolved Apr 14, 2026, 07:12 PM UTC
Processing delays have been resolved, and the system is back to normal. We will continue to monitor the situation closely to ensure continued stability. We appreciate your patience while we worked to restore our service standards.