Platform Science incident
Service disruption: Connectivity Issues
Platform Science experienced a major incident on April 20, 2026 affecting Trace Processing and External, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 20, 2026, 12:13 PM UTC
We are currently experiencing a service disruption affecting device connectivity. Our team has identified that this is due to an issue with data transmission issue with our partner. As a result, some devices may appear as "Offline." We are in direct contact with the provider to resolve this as a priority. We apologize for the repeated interruption.
- monitoring Apr 20, 2026, 12:58 PM UTC
Our partner has resolved the transmission issue. We are now processing the backlog of delayed data, and devices should gradually appear back online. We can confirm that no data was lost during this disruption. We are closely monitoring the situation to ensure a full return to normal operations.
- resolved Apr 20, 2026, 02:32 PM UTC
Service is fully restored. The issue has been fixed, and all devices are back online. Data ingestion is flowing normally, and no data loss occurred. We apologize for the inconvenience caused by this disruption.