Platform Science experienced a major incident on May 13, 2026 affecting Video Intelligence, lasting 23h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 12:11 PM UTC
We are currently investigating reports of connectivity issues with Vi Access within the Customer Hub. Users may encounter errors or a blank page when attempting to log in. We're working hard to fix the issue and will update you as soon as we have more information. Thank you for your patience.
- monitoring May 13, 2026, 01:00 PM UTC
A fix has been successfully implemented to resolve the connectivity issues with Vi Access within the Customer Hub. Users should now be able to access the service normally. We are currently monitoring the platform to ensure stability.
- resolved May 14, 2026, 12:10 PM UTC
The issue has been fully resolved, and service is now operating normally. We remain actively engaged to ensure system stability is maintained.