Platform Science incident

DVR Toolkit (VI Legacy), Device Pairing Issue

Platform Science experienced a major incident on July 3, 2026 affecting Video Intelligence, lasting 49m. The incident has been resolved; the full update timeline is below.

Started: Jul 03, 2026, 10:14 AM UTC
Resolved: Jul 03, 2026, 11:04 AM UTC
Duration: 49m
Detected by Pingoru: Jul 03, 2026, 10:14 AM UTC

Affected components

Video Intelligence

Update timeline

investigating Jul 03, 2026, 10:14 AM UTC

We are currently investigating an issue with the DVR Toolkit (VI Legacy) that is preventing device pairing. Customers may be unable to pair devices at this time. Our team is actively investigating the root cause and will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
resolved Jul 03, 2026, 11:04 AM UTC

This incident has been resolved.