Platform Science experienced a critical incident on July 14, 2026 affecting Customer HUB and Reporting and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 09:40 AM UTC
We’re currently experiencing a service disruption on the customer hub and all applications. Our team is working to identify the root cause and implement a solution. Users may be experiencing: Slow loading times or intermittent error messages. Difficulty logging in to their accounts. Delays in accessing the Customer Hub and applications. We're working hard to fix the issue and will update you here as soon as we have more information. Thank you for your patience.
- identified Jul 14, 2026, 10:01 AM UTC
The issue has been identified on our side, and a fix is being implemented. We apologize for any inconvenience this may cause.
- identified Jul 14, 2026, 10:01 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 14, 2026, 10:07 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 14, 2026, 10:16 AM UTC
A fix has been successfully implemented, and the Customer Hub, along with all associated applications are now fully accessible again. Our team is continuing to closely monitor system health and performance to ensure ongoing stability. Thank you again for your patience.
- resolved Jul 14, 2026, 12:46 PM UTC
Services are now operating normally, and we will continue to monitor to ensure stability. We remain actively engaged to ensure system stability is maintained.