Planful experienced a major incident on November 18, 2025 affecting NA01 and AU01 and 1 more component, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:02 PM UTC
Our monitoring system has generated an alert on Planful environments and currently Production sites are intermittently not accessible. Our operations team is actively working on the issue towards resolution. We will keep you posted.
- monitoring Nov 18, 2025, 12:22 PM UTC
Currently all the sites are working fine, we continue to monitor from our side. We will keep you posted.
- monitoring Nov 18, 2025, 12:41 PM UTC
All sites are working fine now. Some customers might see intermittent issues. We continue to work on the issue towards resolution. We will keep you posted.
- monitoring Nov 18, 2025, 01:10 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 01:24 PM UTC
This incident is related to a global outage of CloudFlare. Most of our sites are working fine now. You might see some intermittent issues. Our operations team is working with CloudFlare support and we will keep you posted as and when we have further updates.
- monitoring Nov 18, 2025, 02:08 PM UTC
All our sites are up and running normally. We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 03:16 PM UTC
This incident has been resolved.