PKI Signing incident

Platform unavailable

Ongoing since 02:54 PM UTC, affecting Signing service and SMS verification service and 1 more.

investigating Oct 27, 2026, 03:49 PM UTC

Our investigation indicates that the outage is infrastructure-related and appears to be connected to a broader disruption affecting Microsoft Azure services. We are closely monitoring the situation and working to restore platform availability as soon as possible. We apologize for the inconvenience and will provide further updates as more information becomes available.

Started: Oct 27, 2026, 02:54 PM UTC
Resolved: Ongoing
Duration: ● 1h 14m
Detected by Pingoru: Oct 27, 2026, 02:54 PM UTC

Affected components

Signing serviceSMS verification servicePKIsigning authentication serverPKIsigning platform backend and APIDigiCert eSeal servicePKIsigning platform Front-endDigiCert Timestamp serviceWhatsapp verification serviceDigiCert cloud certificate serviceBatavia XBRL Render service

Update timeline

investigating Oct 27, 2026, 02:54 PM UTC

We are currently experiencing a platform-wide outage. All platform services are temporarily unavailable. Our technical team is investigating the issue with the highest priority and working to restore service as quickly as possible. We apologize for the inconvenience and will provide updates as soon as more information becomes available.
investigating Oct 27, 2026, 03:49 PM UTC

Our investigation indicates that the outage is infrastructure-related and appears to be connected to a broader disruption affecting Microsoft Azure services. We are closely monitoring the situation and working to restore platform availability as soon as possible. We apologize for the inconvenience and will provide further updates as more information becomes available.

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