PKI Signing incident

Degraded performance

Resolved after 33 minutes, affecting Signing service and SMS verification service and 1 more, on July 29, 2024.

monitoring Jul 29, 2024, 09:23 AM UTC

We encountered an issue with one of our databases and have implemented a fix. All platform functions should work again as expected. We will keep monitoring the situation.

Started: Jul 29, 2024, 09:14 AM UTC
Resolved: Jul 29, 2024, 09:48 AM UTC
Duration: 33m
Detected by Pingoru: Jul 29, 2024, 09:14 AM UTC

Affected components

Signing serviceSMS verification servicePKIsigning authentication serverPKIsigning platform backend and APIDigiCert eSeal servicePKIsigning platform Front-endDigiCert Timestamp serviceWhatsapp verification serviceDigiCert cloud certificate serviceBatavia XBRL Render service

Update timeline

investigating Jul 29, 2024, 09:14 AM UTC

We are currently experiencing issues with the PKIsigning platform. You might encounter problems with requests. We will keep posting updates until the issue has been resolved.
investigating Jul 29, 2024, 09:16 AM UTC

We are continuing to investigate this issue.
monitoring Jul 29, 2024, 09:23 AM UTC

We encountered an issue with one of our databases and have implemented a fix. All platform functions should work again as expected. We will keep monitoring the situation.
resolved Jul 29, 2024, 09:48 AM UTC

This incident has been resolved.

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