Resolved after 15 minutes, affecting Signing service and SMS verification service and 1 more, on November 15, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Signing serviceSMS verification servicePKIsigning authentication serverPKIsigning platform backend and APIDigiCert eSeal servicePKIsigning platform Front-endDigiCert Timestamp serviceWhatsapp verification serviceDigiCert cloud certificate serviceBatavia XBRL Render service
Update timeline
- investigating Nov 15, 2024, 02:17 PM UTC
In order to resolve an issue, there might be some degraded performance within the next 10 minutes.
- identified Nov 15, 2024, 02:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 15, 2024, 02:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 15, 2024, 02:33 PM UTC
This incident has been resolved.
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