PingPlotter Cloud incident

Agent Service outage

Minor Resolved

PingPlotter Cloud experienced a minor incident on August 3, 2026 affecting Agent Service, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 04:13 PM UTC
Resolved
Aug 03, 2026, 05:01 PM UTC
Duration
48m
Detected by Pingoru
Aug 03, 2026, 04:13 PM UTC

Affected components

Agent Service

Update timeline

  1. investigating Aug 03, 2026, 04:13 PM UTC

    Agent Service cannot be accessed at the moment. This incident was created by an automated monitoring service.

  2. identified Aug 03, 2026, 04:32 PM UTC

    We've identified an issue with DNS resolution affecting our agent connection service. New agents may be unable to connect or reconnect during this period. Existing connections are unaffected and will continue to operate normally. We're working with our upstream provider to resolve this and will post an update as soon as we have more information

  3. resolved Aug 03, 2026, 05:01 PM UTC

    Agent Service is now operational! This update was created by an automated monitoring service.