Ping Identity incident

PingOne MFA Authentications fail for some users

Major Resolved View vendor source →

Ping Identity experienced a major incident on June 17, 2025 affecting PingOne MFA and PingOne MFA and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2025, 10:45 AM UTC
Resolved
Jun 17, 2025, 12:10 PM UTC
Duration
1h 24m
Detected by Pingoru
Jun 17, 2025, 10:45 AM UTC

Affected components

PingOne MFAPingOne MFAPingOne MFAPingOne MFA

Update timeline

  1. investigating Jun 17, 2025, 12:05 PM UTC

    Some users fail to go through MFA in all regions

  2. investigating Jun 17, 2025, 12:06 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 17, 2025, 12:10 PM UTC

    This incident has been resolved.