Ping Identity incident
Some Android users are not able to use their PingID application or custom app with PingOne MFA SDK
Ping Identity experienced a minor incident on June 21, 2025 affecting PingID App and PingOne MFA and 1 more component, lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2025, 05:35 PM UTC
We are currently investigating this issue.
- investigating Jun 21, 2025, 06:14 PM UTC
PingID users are unable to perform MFA with push notifications to Android devices at this time. One Time Passcodes on Android devices continue to function. We continue to investigate.
- investigating Jun 21, 2025, 06:15 PM UTC
We are continuing to investigate this issue.
- identified Jun 21, 2025, 06:49 PM UTC
PingOne Multitenant MFA Android users are experiencing a global service degradation. A change in the data format of the Certificate Transparency API broke a widely used Android library that provides Certificate Transparency verification. This issue prevents Android devices from validating SSL certificates during MFA push operations. All other MFA operations such as email, OTP, and SMS remain operational. We continue to investigate the best path toward resolution.
- identified Jun 21, 2025, 08:01 PM UTC
Still investigating.
- identified Jun 21, 2025, 09:09 PM UTC
The service provider is working to address the issue and has provided a 2-hour ETA.
- identified Jun 21, 2025, 10:10 PM UTC
The service provider is still working on resolving the issue.
- identified Jun 21, 2025, 10:42 PM UTC
The service provider has deployed a fix. We are experiencing signs of recovery.
- resolved Jun 21, 2025, 11:33 PM UTC
The service provider's fix appears to have resolved the issue. This incident is now closed.