Ping Identity incident

PingOne Workforce Desktop - Intermittent Availability

Major Resolved View vendor source →

Ping Identity experienced a major incident on June 30, 2025 affecting Administration Portal and PingOne Dock and 1 more component, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2025, 01:28 PM UTC
Resolved
Jun 30, 2025, 05:46 PM UTC
Duration
4h 18m
Detected by Pingoru
Jun 30, 2025, 01:28 PM UTC

Affected components

Administration PortalPingOne DockSingle Sign-on

Update timeline

  1. investigating Jun 30, 2025, 01:28 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 30, 2025, 01:30 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 30, 2025, 01:52 PM UTC

    We are continuing to investigate this issue.

  4. identified Jun 30, 2025, 02:24 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Jun 30, 2025, 02:48 PM UTC

    Engineers are continuing to try to mitigate for issues with the service.

  6. identified Jun 30, 2025, 03:11 PM UTC

    Service has been improved, but we do not yet have a full resolution.

  7. monitoring Jun 30, 2025, 04:14 PM UTC

    All services are operational. Ping engineers remain in state of heightened awareness and continue to investigate the root cause.

  8. resolved Jun 30, 2025, 05:46 PM UTC

    This incident has been resolved.